Technical Account Manager

WatchGuard; España; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global security firm is seeking a Technical Account Manager in Spain to oversee customer relationships and provide expert security guidance. This role involves collaborating with customers to enhance their security posture, focusing on security alerts and incidents. The ideal candidate will have over 5 years of experience in technical account management, be customer-focused, and fluent in Spanish and English. A commitment to professional growth in cybersecurity is essential.

Servicios

Flexible work arrangements

Caregiver support benefits

Inclusive workplace culture

Formación

• 5+ years of technical account management experience or 2.5+ years in a cybersecurity technical customer-facing role.
• Ability to work in a fast-paced environment and maintain positivity.
• Commitment to professional development and business growth.

Responsabilidades

• Oversee customer relationships and ensure exceptional security.
• Act as a trusted security advisor and advocate for customers.
• Meet with partners/customers to review security posture.

Conocimientos

Customer-focused

Data-driven

Process-oriented

Windows systems administration

Effective communication

Spanish proficiency

English proficiency

German knowledge

Descripción del empleo

WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.

About the Position

As a Technical Account Manager, you will oversee thriving customer relationships as the customer’s guide to achieving exceptional security. You will serve as the customer’s trusted security advisor and function as an extension of their team, imparting technical and security guidance and best practices. You will learn to be the partner’s / customer’s chief navigator, charting a path towards security maturity, mapping its journey, and architecting a resilient posture. Further, as a customer advocate, your intimate knowledge and understanding of our customers will help shape the development of our cutting-edge technology and service. This role will be based in Spain.

A day in the life…

Technical Account Managers at WatchGuard have a slightly different day-to-day than a traditional TAM because of the nature of cybersecurity and the high-stakes environment that MDR services operate in. MDR providers focus on proactive threat hunting, monitoring, detecting, and responding to security incidents for their clients. As a TAM at WatchGuard, you will be responsible for meeting with partners/customers to review their security posture, focusing on security alerts, incidents, emerging threats, and support tickets. You will also serve as an escalation point for communication issues with the SOC or Support teams and document your learnings to share with teammates and clients.

Skills and Qualifications

• You are a customer-focused, data-driven, and process-oriented professional with Windows systems administration experience.
• You have a successful track record in a technical customer-facing role.
• You work well in a fast-paced environment and face obstacles with positivity and integrity.
• You are committed to professional development and business growth in a rapidly expanding market.
• You can handle ambiguity, communicate effectively with partner teams, and understand the customer experience compassionately.
• You speak Spanish and English; knowledge of German is a plus.

Experience

• 5+ years of technical account management experience or 2.5+ years in a cybersecurity technical customer-facing role.

Why Work for WatchGuard?

WatchGuard is a global leader in network security, endpoint protection, multi-factor authentication, and secure Wi-Fi. Trusted worldwide by over 18,000 resellers and service providers, our products protect more than 250,000 customers. We are dedicated to fostering an inclusive workplace that values diversity and promotes work-life balance through flexible work arrangements and caregiver support benefits.

Learn more about our culture at www.watchguard.com / wgrd-careers. We are an equal opportunity employer and participate in E-verify. Reasonable accommodations are provided for qualified individuals with disabilities. Please let us know if you need assistance or accommodation due to a disability.