Technical Account Manager

Netskope; Madrid; Presencial; EUR 85.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Family Medical Leave

Flexible Work Schedule

Remote Work Program

Dental Benefits

Disability Insurance

Health Insurance Benefits

Life Insurance

Vision Benefits

Commuter Benefits

Company Outings

Stocked Kitchen

401(K)

Employee Stock Purchase Plan

Paid Holidays

Paid Sick Days

Descripción de la vacante

Netskope is seeking a Technical Account Manager (TAM) in Madrid. You will drive technical success across the customer journey, align objectives with Netskope roadmap, and guide adoption and operational maturity through tailored value realization plans.

As a trusted advisor, you will build executive relationships, deliver health checks, and coordinate with Support and Engineering to resolve issues. Strong networking, scripting, and enterprise security experience are essential.

Formación

• Strong understanding of networking concepts, MDM, and Cloud APIs.
• Knowledge of data encryption technologies, SIEM, and load balancing.
• Familiarity with regulatory and compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX).
• Proficiency in at least one scripting language (e.g., Perl, Python)

Responsabilidades

• Partner with customers to define and execute success plans, value realization roadmaps, and business reviews.
• Trusted Technical Advisor: Build strong relationships with customer champions and executives, guiding them on Netskope best practices, policies, and architecture design.
• Adoption & Enablement: Coach customer teams to become self-sufficient in day-to-day operations by providing enablement sessions, configuration guidance, and best practice recommendations.
• Health Monitoring & Optimization: Conduct tenant health checks, track adoption metrics, and proactively recommend improvements to strengthen the customer’s security posture.
• Issue & Escalation Management: Coordinate with Support and Engineering to resolve technical issues, ensuring customer advocacy and clear communication throughout escalations.
• Insights & Best Practices: Share new use cases, lessons learned, and optimization opportunities with customers and across the Netskope community.
• Product Alignment & Feedback: Champion customer needs with Product Management and Engineering; provide feedback on features and roadmap relevance.
• Technology Strategy Alignment: Partner with CSMs and customer stakeholders to ensure Netskope capabilities support and align with the customer’s evolving security and business objectives.
• Reporting & Communication: Deliver regular status updates and executive-level summaries to highlight progress, risks, and outcomes.
• Cross-functional Collaboration: Orchestrate resources across Netskope and the customer organization to drive successful adoption and long-term retention.

Conocimientos

Networking concepts

Executive presentation

English proficiency

Enterprise customer experience

Scripting (Perl, Python)

Educación

Bachelor's degree

Herramientas

Proxies

Next-Generation Firewalls

SSL/IPSec

VPNs

SSO

DLP

Encryption Gateways

Descripción del empleo

• Technical Account Managers (TAMs) are at the core of shaping the Netskope customer experience
• As a TAM, you’ll be responsible for driving technical success across the customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform
• You’ll partner with customers to understand their business goals, cybersecurity strategy, and technical architecture, then guide them through adoption and operational maturity using tailored value realization plans
• Acting as a trusted advisor, you’ll align customer objectives with the Netskope roadmap, share best practices, and connect them with the right resources across our organization
• Successful candidates are proactive, customer-centric team players with the empathy to build strong relationships and the technical acumen to provide strategic guidance. This role blends technical expertise with business insight, helping drive customer loyalty, retention, and growth
• Customer Success Planning: Partner with the Customer Success Manager to define and execute success plans, value realization roadmaps, and business reviews
• Trusted Technical Advisor: Build strong relationships with customer champions and executives, guiding them on Netskope best practices, policies, and architecture design
• Adoption & Enablement: Coach customer teams to become self-sufficient in day-to-day operations by providing enablement sessions, configuration guidance, and best practice recommendations
• Health Monitoring & Optimization: Conduct tenant health checks, track adoption metrics, and proactively recommend improvements to strengthen the customer’s security posture
• Issue & Escalation Management: Coordinate with Support and Engineering to resolve technical issues, ensuring customer advocacy and clear communication throughout escalations
• Insights & Best Practices: Share new use cases, lessons learned, and optimization opportunities with customers and across the Netskope community
• Product Alignment & Feedback: Champion customer needs with Product Management and Engineering; provide feedback on features and roadmap relevance
• Technology Strategy Alignment: Partner with CSMs and customer stakeholders to ensure Netskope capabilities support and align with the customer’s evolving security and business objectives
• Reporting & Communication: Deliver regular status updates and executive-level summaries to highlight progress, risks, and outcomes
• Cross-functional Collaboration: Orchestrate resources across Netskope and the customer organization to drive successful adoption and long-term retention

Benefits

• Family Medical Leave
• Flexible Work Schedule
• Remote Work Program
• Dental Benefits
• Disability Insurance
• Flexible Spending Account (FSA)
• Health Insurance Benefits
• Life Insurance
• Vision Benefits
• Commuter Benefits
• Company Outings
• Stocked Kitchen
• 401(K)
• Employee Stock Purchase Plan
• Paid Holidays
• Paid Sick Days

Strong understanding of networking concepts, MDM, and Cloud APIsKnowledge of data encryption technologies, SIEM, and load balancingFamiliarity with regulatory and compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX)Proficiency in at least one scripting language (e.g., Perl, Python)Any extra language professional fluency like French, Spanish, German, Italian or Arabic is highly desirableSolid knowledge and prior experience with network security technologies such as Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, and Encryption Gateways5+ years of experience as a Professional Services Consultant or Technical Account Manager, with a proven track record of success and strong presentation skills at both the executive and architect levelsMust be proficient in written and spoken EnglishExperience working with large enterprise customers (Fortune 500 experience a plus)Strong background in network architectureBachelor’s degree (BSc) preferred