Technical Account Manager

WatchGuard Technologies; León; Híbrido; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

WatchGuard Technologies is seeking a Technical Account Manager to oversee customer relationships and provide guidance in a cybersecurity-focused environment. This role demands strong technical experience, exceptional communication skills in both Spanish and English, and a commitment to professional development. Join a leading company that values flexibility and fosters a culture of collaboration.

Formación

• 5+ years of technical account management experience or 2.5 years in a cybersecurity technical customer-facing role.
• Ability to communicate well with partner teams and understanding of the customer experience.

Responsabilidades

• Oversee customer relationships and provide technical security guidance.
• Meet with partners/customers to review their security posture.
• Document lessons learned to share with team and partners.

Conocimientos

Windows systems administration

Customer-focused

Data-driven

Process-oriented

Spanish

English

German

Descripción del empleo

Join to apply for the Technical Account Manager role at WatchGuard Technologies.

WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.

About The Position

As a Technical Account Manager, you will oversee thriving customer relationships as the customer’s guide to achieving exceptional security. You will serve as the customer’s trusted security advisor and function as an extension of their team, imparting technical and security guidance and best practices. You will learn to be the partner’s / customer’s chief navigator, charting a path towards security maturity, mapping its journey, and architecting a resilient posture. Further, as a customer advocate, your intimate knowledge and understanding of our customers will help shape the development of our cutting-edge technology and service. This role will be based in Spain.

A day in the life…

Technical Account Managers at WatchGuard have a slightly different day-to-day than a traditional TAM because of the nature of cybersecurity and the high-stakes environment that MDR services operate in. MDR providers focus on proactive threat hunting, monitoring, detecting, and responding to security incidents for their clients. As a TAM at WatchGuard, you will be responsible for meeting with partners / customers to review their security posture, so days often are focused on reviewing security alerts and incidents, emerging threats, and any support tickets filed in order to prepare for these meetings. You are also expected to be an escalation point for customer communication issues that the SOC or Support teams may have. Finally, you will spend time documenting what you have learned in order to share that information with teammates and partners / customers.

Skills And Qualifications

• You are a customer-focused, data-driven, and process-oriented professional with Windows systems administration experience.
• Bring a track record of success within a technical customer-facing role.
• You work well in a fast-paced environment and face obstacles with positivity and integrity.
• You are committed to professional development and business growth in a rapidly expanding market.
• Have the ability to deal with ambiguity, communicate well with partner teams, and possess a compassionate understanding of the customer experience.
• You speak Spanish and English. Knowledge of German would be a plus.

Experience

• 5+ years of technical account management experience or 2.5 years in a cybersecurity technical customer-facing role.

Why Work for WatchGuard?

WatchGuard is a global leader in network security and intelligence, advanced endpoint protection, multi-factor authentication, and secure Wi-Fi. Our products are trusted worldwide by more than 18,000 security resellers and service providers to protect over 250,000 customers. We are committed to fostering an inclusive workplace and valuing each team member's unique background, experiences, and contributions. We prioritize creating an environment where all voices are heard and respected. We offer flexible work arrangements and support work-life balance, including caregiver benefits and mental health resources. We participate in E-verify and provide reasonable accommodations for individuals with disabilities.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Computer and Network Security

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