Technical Account Manager

WatchGuard Technologies; Córdoba; Híbrido; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company in cybersecurity is seeking a Technical Account Manager to guide clients towards achieving exceptional security maturity. The role requires strong customer relationships, technical expertise, and effective communication skills in both Spanish and English. Join a flexible culture that values diversity and professional development within a thriving market.

Servicios

Flexible work arrangements

Caregiver support benefits

Formación

• 5+ years of technical account management experience or 2.5+ years in a cybersecurity technical customer-facing role.
• Ability to deal with ambiguity and enhance customer experience.

Responsabilidades

• Oversee customer relationships and provide security guidance.
• Meet with customers to review their security posture and address incidents.
• Document learnings to share with teammates.

Conocimientos

Customer-focused

Data-driven

Process-oriented

Windows systems administration

Effective communication

Fast-paced environment

Bilingual (Spanish and English)

Knowledge of German

Descripción del empleo

Join to apply for the Technical Account Manager role at WatchGuard Technologies

WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.

About The Position

As a Technical Account Manager, you will oversee thriving customer relationships as the customer’s guide to achieving exceptional security. You will serve as the customer’s trusted security advisor and function as an extension of their team, imparting technical and security guidance and best practices. You will learn to be the partner’s / customer’s chief navigator, charting a path towards security maturity, mapping its journey and architecting a resilient posture. Further, as a customer advocate, your intimate knowledge and understanding of our customers will help shape the development of our cutting-edge technology and service. This role will be based in Spain.

A day in the life…

Technical Account Managers at WatchGuard have a slightly different day-to-day than a traditional TAM because of the nature of cybersecurity and the high-stakes environment that MDR services operate in. MDR providers focus on proactive threat hunting, monitoring, detecting, and responding to security incidents for their clients. As a TAM at WatchGuard, you will be responsible for meeting with partners/customers to review their security posture, focusing on security alerts, incidents, emerging threats, and support tickets. You will also be an escalation point for communication issues and document your learnings to share with teammates and clients.

Skills And Qualifications

• You are a customer-focused, data-driven, and process-oriented professional with Windows systems administration experience.
• You have a successful track record in a technical customer-facing role.
• You work well in a fast-paced environment with positivity and integrity.
• You are committed to professional development and business growth in a rapidly expanding market.
• You can deal with ambiguity, communicate effectively with partner teams, and understand the customer experience.
• You speak Spanish and English. Knowledge of German is a plus.

Experience

• 5+ years of technical account management experience or 2.5+ years in a cybersecurity technical customer-facing role.

Why Work for WatchGuard?

WatchGuard is a global leader in network security, endpoint protection, multi-factor authentication, and secure Wi-Fi. Trusted by over 18,000 security resellers and service providers, protecting more than 250,000 customers worldwide. We foster an inclusive workplace, valuing diversity, equity, and inclusion. We offer flexible work arrangements, caregiver support benefits, and strive to create an environment where all voices are heard. We participate in E-verify and provide reasonable accommodations for individuals with disabilities.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Computer and Network Security

Note: This job posting appears active; no indication of expiration.