Technical Account Manager

WatchGuard Technologies; Castellón de la Plana; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

WatchGuard Technologies seeks a Technical Account Manager to oversee customer relationships and provide technical guidance in a dynamic cybersecurity environment. The role involves engaging with clients to enhance their security posture while adapting to evolving challenges. Ideal candidates will have significant experience in customer-facing roles and fluency in Spanish and English.

Servicios

Flexible Work Philosophy

Diversity and inclusion commitment

Caregiver support benefits

Flexible work arrangements

Formación

• 5+ years in technical account management or 2.5+ years in cybersecurity customer-facing roles.
• Ability to handle ambiguity and communicate well with teams.
• Committed to professional growth and business expansion.

Responsabilidades

• Oversee customer relationships and guide them towards achieving exceptional security.
• Act as a trusted security advisor providing technical guidance.
• Review security alerts, incidents, and support tickets.

Conocimientos

Customer-focused

Data-driven

Process-oriented

Windows systems administration

Technical customer-facing experience

Effective communication

Fluency in Spanish

Fluency in English

Knowledge of German

Descripción del empleo

Join to apply for the Technical Account Manager role at WatchGuard Technologies.

WatchGuard embraces a Flexible Work Philosophy. Most employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a culture based on trust, collaboration, and belonging.

About The Position

As a Technical Account Manager, you will oversee customer relationships, guiding them towards achieving exceptional security. You will act as a trusted security advisor, providing technical guidance and best practices. Your role involves mapping the customer’s security journey and advocating for their needs, helping shape our technology and services. This position is based in Spain.

A day in the life…

Due to the cybersecurity environment, your daily tasks will differ from traditional TAM roles. You will review security alerts, incidents, emerging threats, and support tickets with partners/customers. You will also serve as an escalation point for communication issues and document your insights to share with teammates and clients.

Skills And Qualifications

• Customer-focused, data-driven, process-oriented professional with Windows systems administration experience.
• Proven success in a technical customer-facing role.
• Ability to work effectively in a fast-paced environment with positivity and integrity.
• Committed to professional growth and business expansion in a dynamic market.
• Capable of handling ambiguity, communicating well with teams, and understanding customer needs.
• Fluent in Spanish and English; German knowledge is a plus.

Experience

• 5+ years in technical account management or 2.5+ years in cybersecurity customer-facing roles.

Why Work for WatchGuard?

We are a global leader in network security, endpoint protection, multi-factor authentication, and secure Wi-Fi, trusted by over 18,000 resellers and service providers worldwide. Our technology helps customers stay ahead of hackers and has driven record revenues.

We value diversity and inclusion, fostering an environment where all voices are respected. We offer flexible work arrangements, caregiver support benefits, and a commitment to work-life balance. Learn more about our culture on our website.

WatchGuard participates in E-verify and is committed to providing accommodations for individuals with disabilities. Please inform us if you need assistance.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Computer and Network Security