Technical Account Manager

MBR Partners Limited; Cartagena; Presencial; EUR 40.000 - 65.000; Jornada completa

Descripción de la vacante

A leading company in automation solutions is seeking a Technical Account Manager to support Europe-based clients. The role involves managing delivery, ensuring customer satisfaction, and providing strategic insights. Candidates should have a strong background in mobile technologies, organizational skills, and be fluent in English. A university degree is essential for this position.

Formación

• Experience as a Technical Account Manager is required.
• Fluency in English; additional languages are a plus.
• Experience with Roaming Data Clearing House and BI tools preferred.

Responsabilidades

• Manage delivery and implementation of solutions for clients.
• Provide training and support post-implementation.
• Ensure customer satisfaction by monitoring SLAs.

Conocimientos

Organizational skills

Customer satisfaction focus

Analytical skills

Communication skills

Passion for mobile technologies

Fluency in English

BI tools experience

Educación

University degree

Herramientas

MS Office

Descripción del empleo

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The company aims to enable more automation, helping business, operational, and financial users negotiate, execute, and settle wholesale agreements effectively.

They assist customers in transitioning from legacy to modern settlement processes according to industry standards and strive to evolve roaming global services to boost enterprise business and revenues.

Core company values include :

• Customer commitment
• Growth mindset
• Deliver results

A Day in the Life of the Technical Account Manager

You will be the trusted advisor for Europe-based clients, providing support and strategic insights for a seamless customer experience.

Key Responsibilities

• Manage delivery and implementation of clearing solutions for mobile and network operator clients
• Provide training and support post-implementation
• Lead projects for new services and coordinate stakeholders
• Serve as the main contact for operational requests, issues, and root cause analysis
• Support day-to-day clearing and analytics services
• Ensure customer satisfaction by monitoring SLAs and proactively addressing issues
• Handle service requests efficiently through ticket management
• Maintain communication with customers and conduct reviews
• Coordinate account management activities across teams
• Gather requirements and collaborate on solutions with relevant departments
• Understand client-specific needs and change requests
• Provide detailed operational and product information as a company expert
• Manage timelines and follow-up on all customer requests
• Experience with Roaming Data Clearing House
• Knowledge of roaming scenarios, processes, and stakeholders
• Understanding of wholesale roaming workflow and billing principles
• Familiarity with roaming discount deals and GSMA documents
• Highly organized and methodical
• Passion for mobile technologies
• Previous experience as a technical account manager
• Experience with BI tools and financial reporting (a plus)
• Fluent in English; additional languages are an asset
• Proficiency in MS Office tools
• University degree

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