Technical Account Manager

Global Blue; Barcelona; Presencial; EUR 22.000 - 26.000; Jornada completa

Descripción de la vacante

Una empresa innovadora en soluciones de experiencia del cliente busca un profesional apasionado por la atención al cliente y la publicidad digital. En este emocionante rol, serás responsable de manejar la resolución de problemas y el soporte al cliente para una reconocida empresa de redes sociales. Trabajarás en un entorno dinámico, donde tu capacidad para comunicarte eficazmente en inglés y español será clave para garantizar la satisfacción del cliente. Si te entusiasma la idea de impactar positivamente en la experiencia del cliente y trabajar con un equipo ambicioso, esta es la oportunidad perfecta para ti.

Formación

• 2-5 años de experiencia en publicidad digital o soporte técnico.
• Fluidez en inglés y español, tanto hablado como escrito.

Responsabilidades

• Resolver problemas de productos y brindar soporte al cliente.
• Colaborar con especialistas técnicos para educar a los anunciantes.

Conocimientos

Atención al cliente

Resolución de problemas

Comunicación en inglés

Conocimientos en marketing digital

Educación

Licenciatura o experiencia equivalente

Herramientas

Herramientas de soporte técnico

Plataformas de redes sociales

Descripción del empleo

Descripción del trabajo

About the Company: Atento is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

About the Role: Want to work for a top social media company? English and Spanish Speakers, candidates needed.

Responsibilities:

1. Handle and resolve end-to-end product troubleshooting and customer support for a popular social media company.
2. Ability to work on case volumes across email and chat channels.
3. Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touchpoints.
4. Drive adherence to service levels across channels and achieve best-in-class productivity, impacting resolution times for the end customer.
5. Partner with in-house technical specialists to educate advertisers on product features and common issue types.

Qualifications:

1. BA / BS degree or equivalent practical experience.
2. Language: English business level proficiency, read, write and speak fluently if needed; language skill is additional (Ready & write proficiency).
3. 2-5 years of digital advertising or technical customer support/operations experience.
4. Preferred experience in a contact center/service program for any advertising tech company.
5. Product support experience is desirable.
6. High experience supporting customers via email and chat.
7. Fluent with any social media products usage and basic understanding of digital marketing.

Pay range and compensation package: Salary: 22.000€ + 10% bonus.

Equal Opportunity Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.