Technical Account Manager

WatchGuard Technologies; Barcelona; Híbrido; EUR 45.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company in network security seeks a Technical Account Manager to guide customers in achieving exceptional security. This role involves managing customer relationships, analyzing security alerts, and providing technical guidance, all within a flexible work environment. Ideal candidates will have extensive experience in technical account management, superb communication skills, and the ability to thrive in a fast-paced setting.

Servicios

Flexible Work Philosophy

Parental leave

Caregiver support

Support for diverse backgrounds

Formación

• 5+ years in technical account management or 2.5+ years in cybersecurity customer-facing roles.
• Experience in a technical customer-facing role is required.
• Ability to handle ambiguity, communicate effectively, and understand customer needs.

Responsabilidades

• Oversee customer relationships and provide security guidance.
• Review security posture and analyze alerts, incidents, and threats.
• Document findings and communicate with SOC or support teams.

Conocimientos

Customer-focused

Data-driven

Process-oriented

Windows systems administration

Effective communication

Fluency in Spanish

Fluency in English

Knowledge of German

Descripción del empleo

Join to apply for the Technical Account Manager role at WatchGuard Technologies.

WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.

About The Position

As a Technical Account Manager, you will oversee thriving customer relationships as the customer’s guide to achieving exceptional security. You will serve as the customer’s trusted security advisor and function as an extension of their team, imparting technical and security guidance and best practices. You will learn to be the partner’s / customer’s chief navigator, charting a path towards security maturity, mapping its journey, and architecting a resilient posture. Further, as a customer advocate, your intimate knowledge and understanding of our customers will help shape the development of our cutting-edge technology and service. This role will be based in Spain.

A day in the life…

Technical Account Managers at WatchGuard have a unique day-to-day due to the cybersecurity environment and high-stakes MDR services. MDR providers focus on proactive threat hunting, monitoring, detecting, and responding to security incidents. As a TAM, you will meet with partners/customers to review their security posture, analyze security alerts and incidents, emerging threats, and support tickets. You will also be an escalation point for communication issues with SOC or Support teams, and document your findings to share with teammates and clients.

Skills And Qualifications

• Customer-focused, data-driven, and process-oriented with Windows systems administration experience.
• Proven success in a technical customer-facing role.
• Ability to work in a fast-paced environment with positivity and integrity.
• Commitment to professional development and business growth.
• Ability to handle ambiguity, communicate effectively, and understand customer needs.
• Fluent in Spanish and English; knowledge of German is a plus.

Experience

• 5+ years in technical account management or 2.5+ years in cybersecurity customer-facing roles.

Why Work for WatchGuard?

WatchGuard is a global leader in network security, endpoint protection, multi-factor authentication, and secure Wi-Fi. Trusted by over 18,000 resellers and service providers, protecting more than 250,000 customers worldwide. We foster an inclusive environment valuing diversity, equity, and inclusion, supporting work-life balance with flexible arrangements, parental leave, and caregiver support. We are committed to equal employment opportunities for all, regardless of background or protected categories.

WatchGuard participates in E-verify.

We provide reasonable accommodations for qualified individuals with disabilities. Please inform us if you need assistance or accommodations.

**Seniority level:** Mid-Senior level

**Employment type:** Full-time

**Job function:** Sales and Business Development

**Industries:** Computer and Network Security