¡Activa las notificaciones laborales por email!

Technical Account Manager

Rossum

Alicante

Presencial

EUR 40.000 - 70.000

Jornada completa

Ayer
Sé de los primeros/as/es en solicitar esta vacante

Genera un currículum adaptado en cuestión de minutos

Consigue la entrevista y gana más. Más información

Empieza desde cero o carga un currículum

Descripción de la vacante

Rossum is seeking a Technical Account Manager to enhance customer success through leveraging advanced AI solutions. This role involves project management, technical consultation, and working closely with customers to meet their unique business needs. A successful candidate will have strong communication skills and experience in SaaS products, ideally in a collaborative environment with a diverse team.

Servicios

Employee Stock Option Plan
Flexible working hours
Extra days off
High-end laptop and other necessary tech

Formación

  • Experience with SaaS products and understanding customer needs.
  • Strong problem-solving skills with a technical background.
  • Ability to present and communicate effectively.

Responsabilidades

  • Be the main technical contact for customers throughout their contract.
  • Project manage complex customer projects involving multiple parties.
  • Consult with the product team on continuous improvements.

Conocimientos

Communication
Project Management
Problem Solving
Technical Solutioning

Descripción del empleo

Join to apply for the Technical Account Manager role at Rossum

Continue with Google Continue with Google

Join to apply for the Technical Account Manager role at Rossum

Get AI-powered advice on this job and more exclusive features.

Sign in to access AI-powered advices

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Direct message the job poster from Rossum

We're looking for a Technical Account Manager to play a crucial role in helping our customers achieve success. You'll leverage Rossum's state-of-the-art AI and intuitive UI to eliminate unnecessary paperwork and streamline workflows, working closely with customers to understand their unique needs and guide them through any technical challenges.

The Role

You'll be responsible for :

  • Being the customers' main technical contact throughout their contract.
  • Project managing more complex customer projects involving multiple parties with different skill sets and needs.
  • Cooperating with members of the Customer Experience and Sales organizations to deliver an exceptional customer experience.
  • Consulting with the Rossum product team on continuous improvement of the Rossum platform and advocating for customer views.
  • Tweaking and configuring customer accounts to achieve a great user experience, leveraging powerful tools like the Calculations extension.
  • Performing basic scripting in Python to support customer solutions.

Our team values great communication, technical solutioning, and a knack for understanding customer needs and pain points. In this role, you'll directly contribute to Rossum's mission by ensuring our clients successfully leverage our AI to eliminate useless paperwork and make their whole world go faster.

You'll work closely with customers to understand their unique technical and business needs, and collaborate with members of the Customer Experience and Sales organizations to ensure seamless delivery and a positive journey. You'll also consult with the Rossum product team , acting as a key advocate for customer views.

You'll also have the opportunity to gain first-hand insight into how companies of different sizes, industries, and regions undergo complete back-office transformation , directly impacting their efficiency.

You should apply if :

  • You enjoy working with customers , exceeding their expectations, and uncovering their needs and pain points.
  • You are able to deliver clear, structured, and convincing presentations about your vision for the account and your plan.
  • You can frame difficult problems by breaking them down for easier analysis and fostering a solution-oriented perspective.
  • You enjoy project management and can coordinate projects with multiple stakeholders.
  • You are able to communicate designs and ideas in a clear and descriptive manner for customers to understand your recommendations.
  • You foster UX sensitivity and aim to simplify customers’ workflows.
  • You are honest and base your opinions on data , but don’t cling to it in the face of good arguments.
  • You have strong problem-solving skills with a hands-on technical background .
  • You have experience with other SaaS products , including API, integration, configuration, and customization.

What we offer :

  • Working with self-driven people who love what they do and continuously try to learn how to do it better.
  • Gaining first-hand insight into how companies of different sizes, industries, and regions go through complete transformation of their back-office.
  • 80 / 20 split between base salary and variable compensation based on customer retention and usage.
  • Employee Stock Option Plan .
  • Enjoyable working environment in a very diverse team (35+ nationalities).
  • High-end laptop & other necessary tech.
  • Flexibility, extra days off, parental leave, and sick days.

Seniority level

  • Seniority level Mid-Senior level

Employment type

  • Employment type Full-time

Job function

  • Job function Customer Service, Consulting, and Engineering
  • Industries Technology, Information and Internet and Software Development

Referrals increase your chances of interviewing at Rossum by 2x

Get notified about new Technical Account Manager jobs in Spain .

Technical Account Manager (Plastics Industry) - Zona Levante

Madrid, Community of Madrid, Spain 1 day ago

Greater Madrid Metropolitan Area 2 days ago

Public Relations Customer Success Manager NetSuite Practice Manager - Advanced Customer Success (ACS)

Greater Madrid Metropolitan Area 2 days ago

Enterprise Customer Success Manager (Global Markets) Global Payroll Customer Success Manager - EMEA Customer Success Manager - Italian speaking - Remote

Madrid, Community of Madrid, Spain 1 month ago

Solutions Architect– Media / Broadcast Enterprise Systems Salesforce Solutions Arquitect (Public Sector) Product Application Expert Cheese Coatings Senior Customer Success Manager, Mid-Market | EMEA

Madrid, Community of Madrid, Spain 3 days ago

Solutions Architect (Insurance) - Fully Remote

Greater Madrid Metropolitan Area 3 months ago

Customer Success Manager (Revolut People) Solutions Architect (Insurance) - Fully Remote

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Consigue la evaluación confidencial y gratuita de tu currículum.
o arrastra un archivo en formato PDF, DOC, DOCX, ODT o PAGES de hasta 5 MB.