Technical Account Manager

WatchGuard Technologies; Alicante; Híbrido; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Join a leading global company in network security as a Technical Account Manager in Alicante, Spain. This role involves steering customer relationships towards security maturity, providing expert guidance, and adapting to a dynamic cybersecurity landscape with a flexible work environment.

Servicios

Flexible Work Philosophy

Professional growth opportunities

Inclusive workplace and diversity support

Formación

• 5+ years in technical account management or 2.5+ years in a cybersecurity technical customer-facing role.
• Successful track record in a technical customer-facing role.
• Ability to work well in a fast-paced environment facing obstacles with positivity.

Responsabilidades

• Oversee customer relationships and provide technical guidance.
• Meet with partners/customers to review their security posture.
• Act as an escalation point for communication issues.

Conocimientos

Windows systems administration

Customer-focused

Data-driven

Process-oriented

Communication

Fluent in Spanish

Fluent in English

Knowledge of German

Descripción del empleo

Join to apply for the Technical Account Manager role at WatchGuard Technologies.

WatchGuard embraces a Flexible Work Philosophy. Most employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a culture based on trust, collaboration, and belonging.

About The Position

As a Technical Account Manager, you will oversee customer relationships, guiding them toward achieving exceptional security. You will serve as a trusted security advisor, acting as an extension of their team, providing technical guidance and best practices. Your role involves helping customers achieve security maturity, mapping their security journey, and architecting a resilient security posture. Additionally, your deep understanding of customer needs will influence the development of our cutting-edge technology and services. This position is based in Spain.

A day in the life…

Due to the cybersecurity environment and MDR services, your daily activities will differ from traditional TAM roles. You will meet with partners/customers to review their security posture, analyze security alerts and incidents, emerging threats, and support tickets. You will also act as an escalation point for communication issues with SOC or Support teams and document your insights to share with teammates and clients.

Skills And Qualifications

• Customer-focused, data-driven, process-oriented professional with Windows systems administration experience.
• Successful track record in a technical customer-facing role.
• Ability to work well in a fast-paced environment, facing obstacles with positivity and integrity.
• Committed to professional growth and business development in a rapidly expanding market.
• Ability to handle ambiguity, communicate effectively with partner teams, and understand the customer experience compassionately.
• Fluent in Spanish and English; knowledge of German is a plus.

Experience

• 5+ years in technical account management or 2.5+ years in a cybersecurity technical customer-facing role.

Why Work for WatchGuard?

WatchGuard is a global leader in network security, endpoint protection, multi-factor authentication, and secure Wi-Fi. Trusted by over 18,000 security resellers and service providers, our products protect more than 250,000 customers worldwide. We are dedicated to fostering an inclusive workplace that values diversity and promotes work-life balance through flexible work arrangements and caregiver support benefits.

We participate in E-verify and are committed to providing reasonable accommodations for individuals with disabilities. Please inform us if you need assistance due to a disability.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Computer and Network Security