Tech Support Specialist: Elevate Hotel Tech & Client Success

D-EDGE Hospitality Solutions; Barcelona; On-site; EUR 36,000 - 48,000; Full time

Job summary

D-EDGE Hospitality Solutions is seeking a Technical Support Specialist for the France team. You will be the first line of contact, handling technical questions and incidents across our hotel-distribution platform.

You will join experts supporting clients located globally, with a focus on delivering prompt, professional assistance and escalation when needed. You will participate in a rotation to cover weekends and contribute to building knowledge while mentoring junior colleagues.

Qualifications

• Fluency in French and English is required or native proficiency.
• Excellent communication and customer-facing skills are essential.
• Strong multi-tasking and organizational abilities are needed.
• Technical proficiency with common business software is expected.

Responsibilities

• Create or take ownership of cases in Salesforce.
• Investigate and resolve customer and internal issues promptly.
• Provide prompt, professional, and customised assistance to clients on D-EDGE products.
• Increase customer knowledge and autonomy on product usage.
• Handle client complaints and escalate unresolved cases to Level 2 when required.
• Explain the best solution and assist with troubleshooting product issues.
• Train, mentor, and shadow junior colleagues to share knowledge.

Skills

French & English fluency

Communication skills

Multi-tasking

Teamwork

Technical knowledge

Tools

Salesforce CRM

Google Suite

Excel

MS Word

Job description

D-EDGE Hospitality Solutions is seeking a Technical Support Specialist for the France team. You will be the first line of contact, handling technical questions and incidents across our hotel-distribution platform.

You will join experts supporting clients located globally, with a focus on delivering prompt, professional assistance and escalation when needed. You will participate in a rotation to cover weekends and contribute to building knowledge while mentoring junior colleagues.