Tech Support Specialist — Hospitality Cloud

D-EDGE

Sant Adrià de Besòs

Sur place

EUR 30 000 - 42 000

Plein temps

14 jours+

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Résumé du poste

D-EDGE's Technical Support North Europe team in Barcelona seeks a customer-focused agent for a fixed-term contract starting September 2026 through March 2027. You will create and own cases in Salesforce and provide proactive, tailored assistance to clients using D-EDGE products.

You will join a weekend rotation, collaborate with colleagues across the region, and escalate unresolved issues as needed. Fluency in English is required, Hungarian or Czech is a plus, and you bring excellent

Qualifications

Fluent in English and at least one of the listed languages (Hungarian or Czech) is required.
Strong customer relationship skills and excellent communication abilities are essential.
Ability to work collaboratively in a fast-paced environment and multi-task effectively.
Technical aptitude with common office/computer applications and problem-solving mindset.

Responsabilités

Create / Take ownership of cases in Salesforce proactively.
Investigate & solve customers’ and internal issues in the shortest possible delay.
Provide prompt, professional and customised assistance to clients seeking advice on the use of D-EDGE products.
Increase knowledge, awareness, and autonomy of clients on the use of these products.
Manage clients’ complaints concerning issues with our tools and resolve product issues by identifying causes and solutions.
Elevate unresolved cases to Level 2 after all checks and relevant information is gathered.
Train, mentor and shadow junior colleagues to share expertise.