Tech-Savvy UKI Customer Support Specialist

Bridgestone Americas, Inc.; Barcelona; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Home office allowance

Hybrid work up to 3 days a week

LinkedIn Learning access

Job summary

Bridgestone is seeking a full-time Customer Support Specialist for its Barcelona office. You will join a 9-person UKI-focused team, report to the Regional Team Leader, and handle technical and administrative support across channels.

You’ll work in a dynamic, international environment, with opportunities to work from home up to 3 days a week and contribute to a global fleet management solution. The role emphasizes customer-centric service and cross-department collaboration.

Qualifications

• Experience in a technical customer support or similar role.
• Impeccable written and verbal English communication, with UKI market experience.
• Good interpersonal and customer service skills focusing on customer at heart.
• Willingness to learn new products and technologies and apply knowledge.
• Able to be proactive and reactive and stay detail-oriented under pressure.
• Able to follow standard processes and service levels.
• Team player.
• Experience with CRM systems (Salesforce) is an advantage.

Responsibilities

• Provide product information and technical/administration support via phone and email.
• Deliver personalized customer service while resolving issues and inquiries.
• Proactively manage customer expectations.
• Update Salesforce CRM with relevant customer service data.
• Collaborate with peers and other departments to provide complete, well-researched answers.

Skills

Technical customer support

English communication

Customer service

CRM systems (Salesforce)

Team player

Tools

Salesforce

Job description

Bridgestone is seeking a full-time Customer Support Specialist for its Barcelona office. You will join a 9-person UKI-focused team, report to the Regional Team Leader, and handle technical and administrative support across channels.

You’ll work in a dynamic, international environment, with opportunities to work from home up to 3 days a week and contribute to a global fleet management solution. The role emphasizes customer-centric service and cross-department collaboration.