Customer Support Specialist (UKI Market)

Bridgestone Americas, Inc.; Barcelona; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Home office allowance

Hybrid work up to 3 days a week

LinkedIn Learning access

Job summary

Bridgestone is seeking a full-time Customer Support Specialist for its Barcelona office. You will join a 9-person UKI-focused team, report to the Regional Team Leader, and handle technical and administrative support across channels.

You’ll work in a dynamic, international environment, with opportunities to work from home up to 3 days a week and contribute to a global fleet management solution. The role emphasizes customer-centric service and cross-department collaboration.

Qualifications

• Experience in a technical customer support or similar role.
• Impeccable written and verbal English communication, with UKI market experience.
• Good interpersonal and customer service skills focusing on customer at heart.
• Willingness to learn new products and technologies and apply knowledge.
• Able to be proactive and reactive and stay detail-oriented under pressure.
• Able to follow standard processes and service levels.
• Team player.
• Experience with CRM systems (Salesforce) is an advantage.

Responsibilities

• Provide product information and technical/administration support via phone and email.
• Deliver personalized customer service while resolving issues and inquiries.
• Proactively manage customer expectations.
• Update Salesforce CRM with relevant customer service data.
• Collaborate with peers and other departments to provide complete, well-researched answers.

Skills

Technical customer support

English communication

Customer service

CRM systems (Salesforce)

Team player

Tools

Salesforce

Job description

We are looking for a full time Customer Support Specialist with passion for technology. With this position you will work in a dynamic team at our office in Barcelona. You will join a team of 9 colleagues dedicated to UKI (United Kingdom & Ireland), based in Barcelona and you will report to the Regional Team Leader.

What you’ll be doing:

• Provide product information and effective technical and administration support through multiple channels (phone and email)
• Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior
• Proactively manage customer expectations
• Constantly update our CRM system (Salesforce) with all relevant information collected during customer service activities
• Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers

What do we expect from you?

• You already have a successful experience in a technical customer support or similar role
• Impeccable written and verbal communication skills in English, with experience in the UKI market
• Good interpersonal and customer service skills, keeping the customer at the heart of everything you do
• Eager to learn new products and technologies and utilize your knowledge in a practical way
• Ability to be both proactive and reactive, and remain detail-oriented even under pressure
• Ability to follow standard processes and practices within set service levels
• You are a team player
• Previous experience with CRM systems (such as Salesforce) is an advantage

Why you’ll love working for us:

• The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures
• A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with
• Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen. Quickly
• Working from home up to 3 days a week
• 500 euros gross to set up your home office and additional monthly home office allowance
• Chance to work abroad for 40 working days per year
• Birthday off and volunteering time off
• Additional health and dental insurance
• 100% employer funded pension scheme
• Lunch, childcare or transportation vouchers
• Unlimited access to LinkedIn Learning
• Access to Gofluent platform to learn new languages
• Free access to CALM (top mental health app)
• Employee Assistance Program

Get To Know Us

Webfleet is Bridgestone’s globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably.

For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations. Webfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business.

More information at: webfleet.com. Follow us on X: @WebfleetNews and LinkedIn @Webfleet. For more information on Bridgestone corporation visit Bridgestone.com or the Bridgestone Newsroom.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.