Tech Customer Support Specialist

Metricool; Madrid; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Join a rapidly growing international company as a Tech Customer Support Specialist, working 100% remotely from Spain. Engage in troubleshooting, customer support, and teamwork while enjoying a flexible work environment—valued for both personal and professional growth.

Servicios

Remote work with flexible schedules

Annual team meetups

Language learning opportunities

Health insurance and wellness programs

Tax benefits for residents in Spain

Formación

• Over 5 years of technical support experience.
• Strong technical background.

Responsabilidades

• Document issues and procedures using ticketing tools.
• Diagnose hardware/software failures and create reports.
• Provide excellent user experience via chat and email.

Conocimientos

Knowledge of Java

VUE

SQL

Self-management

Incident resolution

Advanced troubleshooting

Fluent in English

Fluent in Spanish

Descripción del empleo

Tech Customer Support Specialist (Remote - Spain)

Join to apply for the Tech Customer Support Specialist (Remote - Spain) role at Metricool.

At Metricool, you will help professionals and small businesses worldwide save time and achieve better social media results through creativity and freedom.

This role offers the opportunity to work 100% remotely in an international, rapidly growing company where teamwork, analysis, and community support are valued.

Responsibilities

• Document issues and procedures : Use ticketing tools to log activities, document issues, and track solutions.
• Coordinate support requests : Collaborate with customer support and development teams to resolve issues.
• Technical troubleshooting : Diagnose hardware / software failures, document procedures, and create reports.
• Code understanding : Read and understand Java and VUE code, query and modify data using SQL.

Customer Support Responsibilities

• Provide excellent user experience via chat and email.
• Manage incident requests and collaborate with teams for resolutions.
• Help create and update support documentation.
• Build strong internal relationships.
• Share insights with cross-functional teams.
• Ensure positive user interactions.

Onboarding Process

• First month : Learn platform, social media interactions, and shadow team members.
• First quarter : Diagnose complex issues and work with development for solutions.
• Ongoing : Contribute to support strategies and process improvements.
• Over 5 years of technical support experience.
• Strong technical background.

Hard Skills

• Knowledge of Java, VUE, and SQL.
• Experience with cloud technologies.
• Self-management and incident resolution skills.
• Advanced troubleshooting skills.
• Fluent in English and Spanish.

Soft Skills

• Excellent organizational and time management skills.
• Empathetic communication skills.
• Teamwork and supportiveness.

Why Join Metricool?

• Remote work with flexible schedules.
• Annual team meetups.
• Language learning opportunities.
• Health insurance and wellness programs.
• Tax benefits for residents in Spain.

Hiring Process

• Second interview : With Marcos (CTO) and Mónica (Tech Support).
• Offer and onboarding if selected.

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