Team Leader Travel Care Fuengirola

Viking; Málaga; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading company in travel assistance is seeking a Team Leader for their new office in Fuengirola, Málaga. This role involves managing Nordic team members, ensuring high service quality, and developing team competencies. The ideal candidate will have significant experience in customer service and leadership, along with fluency in a Nordic language.

Servicios

Employer covers PC and mobile phone

Flexible work hours

Good work environment

Social activities with colleagues

Newly renovated office

Formación

• Minimum of 3 years in a call center or customer service.
• Experience in the travel, insurance, or health sectors is relevant.
• Fluent in a Nordic language and English.

Responsabilidades

• Manage and develop personnel within the Nordic team.
• Ensure service levels, KPIs, and SLAs are met.
• Administrative duties including timesheets and shift plans.

Conocimientos

Customer service

Coaching

Leadership

IT systems proficiency

Language fluency

Descripción del empleo

We have established a new office in Fuengirola and are looking for a Team Leader for our team there. From our offices in Spain, we assist customers with travel insurance who suffer an incident, illness, or injury while traveling abroad. The service is provided in Norwegian, Swedish, Finnish, and Danish .

We Offer

• The employer covers the PC and mobile phone.
• Flexible work hours with rotation.
• A very good work environment with great colleagues.
• Social activities with colleagues.
• Newly renovated office in a centrally located building in Fuengirola.

Responsibilities

• Personnel responsibility for the Nordic team members.
• Coaching and competence development of team members.
• Fulfillment of service levels, KPIs, and SLAs.
• Administrative tasks such as timesheets, salary files, absence routines, updating / maintaining shift plans.
• Cover and perform the tasks of other Team Leaders in rotation in case of absence.
• Work closely with other departments within Viking Assistance Group to ensure implementation of agreements and project plans, and to execute proper training.

Qualifications

• Minimum of 3 years of experience in a call center, alarm center, or customer service.
• Experience in the travel industry, insurance, or health sector is relevant.
• Previous experience as a Team Leader or desire to step into a leadership role.
• Fluent in a Nordic language and English (additional languages are a plus).
• Proficient in IT systems and quick to learn new systems.

The position reports to the Deputy Operations Manager in Fuengirola.

Questions from application screening will be followed up during interviews.

If you have any questions, please contact Travel Operations Manager Cristina Blanco via telephone or email.

We look forward to hearing from you!

Key Skills

Hyperion, Acquisition, Asset, ABAP, Basic, ActiveX

Employment Type : Full Time

Experience : 3+ years

Vacancy : 1

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