Team Leader / Supervisor (Swedish Speaker)

TN Spain; Málaga; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dynamic Team Manager to lead a Tech Customer Support Team. This role involves monitoring team performance, providing feedback, and ensuring high standards of customer service. You will be responsible for organizing training, managing recruitment, and addressing any issues that arise. The company offers a supportive environment with opportunities for growth and a relocation package. If you are an energetic self-starter with leadership skills and a passion for customer service, this is the perfect opportunity for you.

Servicios

Relocation package

Performance bonuses

Possibilities to grow inside the company

Medical insurance

Formación

• Experience managing a Tech Customer Support Team is essential.
• Strong leadership and communication skills are required.

Responsabilidades

• Manage team performance and provide regular feedback.
• Organize meetings to discuss team progress and changes.
• Participate in recruitment and manage training needs.

Conocimientos

Team Management

Performance Monitoring

Customer Service

Leadership Skills

Problem Solving

Communication

Training Management

Empathy

Educación

Experience in Tech Customer Support

C1 level of English

Herramientas

Windows

MS Office

Descripción del empleo

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Client:

Snaphunt

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

01.04.2025

Expiry Date:

16.05.2025

Job Description:

The Offer

• Relocation package
• Performance bonuses
• Possibilities to grow inside the company
• Work with one of the most well-known and leading software and tech companies worldwide
• Medical insurance

The Job

Your daily work will include tasks like these:

• Take responsibility over Team Management (40%), Organization (30%), and Reporting (30%)
• Monitor and report team performance
• Give regular feedback on the agents' individual performance
• Motivate the team and control turnover
• Organize weekly meetings to provide feedback on team performance and inform about new procedures and upcoming changes
• Keep track of each agent's training and training needs
• Participate in the recruitment process with the HR department
• Manage all disciplinary issues effectively in communication with the HR department
• Identify current and future hiring needs and communicate them timely to Management
• Ensure that working processes and procedures are up to date
• Offer support in critical problems (case escalations, emergencies, customer complaints)
• Address logistic problems
• Maintain knowledge and expertise associated with relevant applications
• Prepare Service Level reviews and attend Service Level Review meetings
• Collect metrics, analyze them, and report to customer/management/quality team
• Provide other reports to management, as required.

The Profile

• Native in Swedish, both oral and written, with C1 level of English
• Previous experience managing a Tech Customer Support Team at a call center/contact center is required
• Working knowledge of Windows, MS Office, and internet configuration
• Business knowledge and commercial awareness
• Customer service-oriented with the ability to empathize and resolve issues
• Leadership skills with the ability to implement and manage change processes
• Follow the security rules of the company
• Energetic and motivated self-starter, capable of achieving set targets
• Resourceful and stress-resilient personality that can adapt and remain calm in all situations.

The Employer

Our client is a multi-lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. Our client specializes in recruiting Scandinavians, Dutch, German, and Finnish candidates for various positions across Europe. The core of the company is our mission to help people secure great jobs abroad and to feel safe in their transition to a new life in a new country.