Team Leader - Customer Success

SiteMinder; Barcelona; Híbrido; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Customer Success Team Manager, where your leadership will drive exceptional customer experiences and business growth. You will lead a dynamic team, utilizing data-driven strategies to enhance customer retention and satisfaction. This role offers a unique opportunity to make a significant impact in a thriving environment, with a focus on personal growth and team success. Embrace the chance to work in a hybrid model in beautiful Barcelona, surrounded by a diverse and inclusive culture that celebrates your unique contributions. If you are passionate about customer success and team development, this position is perfect for you.

Servicios

Equity packages

Hybrid working model

Private health insurance

Co-working community events

Discount for Urban Sports Club

Mental health initiatives

Generous parental leave

Paid birthday and volunteering days

Quarterly social events

Employee Resource Groups

Formación

• Proven leadership experience managing customer-facing teams.
• Deep understanding of customer success best practices.

Responsabilidades

• Guide and mentor a team of Customer Success Advisors.
• Analyze data to develop strategies for customer retention.

Conocimientos

Leadership

Customer Success Expertise

Coaching

Data Analysis

Communication Skills

Descripción del empleo

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.

About the Customer Success Team Manager

Are you a passionate leader with a knack for building high-performing teams? Do you thrive on exceeding customer expectations and driving business growth? If so, then this leader role at SiteMinder is the perfect opportunity for you!

What you'll do...

1. Team Leader & Coach : Guide and mentor a team of Customer Success Advisors.
2. Retention Strategist : Become an internal Subject Matter Expert (SME) for customer retention and churn. Analyze data, identify trends, and develop data-driven strategies to minimize churn and maximize customer lifetime value.
3. Performance Champion : Ensure that your team consistently achieves or surpasses key performance indicators (KPIs) related to customer success.
4. Pipeline Master : Manage the customer success pipeline, ensuring strong delivery to forecast.
5. Optimisation Lead : Develop a deep understanding of how our hotel software is best optimized for customer success and guide a team of customer success advisors to assist our customers in optimizing their product experience.

What you have...

1. Proven leadership experience : Extensive experience managing and motivating customer-facing teams.
2. Customer Success Expertise : A deep understanding of customer success best practices, with a proven track record of driving retention and growth.
3. Coaching Prowess : The ability to provide constructive feedback, coach for development, and celebrate successes.
4. Data & Analytics Savvy : Experience in analyzing customer data to identify trends and develop data-driven strategies.
5. Communication Champion : Excellent communication skills, both written and verbal, in Spanish and English.

What We Offer:

• Equity packages for you to share in SiteMinder's growth and successes.
• Hybrid working model in a prime location in Barcelona.
• Investment in your personal growth with a structured and foreseeable career pathway.
• Private health insurance.
• Cloudworks co-working community - events, discounts, breakfasts…
• Discount for your Urban Sports Club subscription.
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering days off every year.
• Fun quarterly social and team events.
• Employee Resource Groups (ERG) to help you connect and get involved.

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.