Team Leader Customer Service Iberia (m / f / d)

Team Leader Customer Service Iberia (m / f / d)

Title : Team Leader Customer Service Iberia (m / f / d)

Id : 18294

Type : FullTime

Location : Madrid, Spain

At Husky Technologies TM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.

Husky Technologies TM has a strong foundation built on innovation, close customer relationships, and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.

Husky Technologies TM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence, and passion of our people around the world and their desire to lead change.

Job Description

In this role, you will be responsible for leading, guiding, and coaching a team of four local field service technicians located in Spain and Portugal. You will also manage all subcontractors executing customer service in the noted area. All team members and subcontractors will have to be managed remotely. While the role is primarily remote (home office), candidates based in the Barcelona area are preferred. However, we are open to considering other locations, prioritizing the candidate's profile over their location. The position will report to the Service Manager Iberia, located in Barcelona. There will be some travel demanded within the Iberia region to our customer facilities of approx. 15 to 20%. A detailed training of four to five weeks will be provided in our European headquarters in Dudelange, Luxembourg, which is divided into two to three sessions. This training will take place in the first three months of employment.

This position is an excellent opportunity for further growth. Candidates not yet in a leading position but feeling ready to make the next step are welcome to apply as well.

Responsibilities

• Scheduling workload, travel arrangements for service assignments, follow-up on service reports and expenses.
• Guide, develop, and coach the team.
• Maintain service tools and obtain service purchase orders and warranty pre-approvals whenever required.
• Keep track of all outstanding issues and follow up.
• Organize weekly team calls to keep the team up to date and actively address problems and work out solutions together.
• Occasional travel to our customer facilities.
• Position is remote and will require working from a home office in Spain.

Qualifications

• Your mechanical or electrical engineering degree is combined with a minimum of 3 years of work experience gained in a similar work environment.
• You have a customer-focused attitude, excellent communication, coordination, and scheduling skills, and strong Microsoft Office software knowledge (primarily Excel, Word, and Project).
• Preference will be given to candidates that have leadership experience.
• Your initiative, team spirit, and project management abilities enable you to deal with multiple priorities in a timely and proactive manner.
• As we function in an international working environment, it is essential that you are fluent in English and Spanish.
• Portuguese and any other language would be considered an advantage.

Husky Technologies TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value, and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. No agency or telephone inquiries please.