Team Lead, Underwriting Support

American International Group, Inc.; Madrid; On-site; EUR 65,000 - 90,000; Full time

Job summary

American International Group, Inc. in Madrid is seeking a Team Leader – Underwriting Support to manage a team of Underwriting Assistants serving the DACH region.

The role reports to the Service Delivery Manager, EMEA, and drives operational excellence across underwriting processes. Required are strong leadership skills and a solid grounding in General Insurance and underwriting workflows; German and English are essential, with Spanish a plus.

Qualifications

• Strong foundation in General Insurance principles and underwriting workflow management.
• Proven leadership experience in guiding, coaching and motivating teams.
• Exceptional communication and negotiation skills, with the ability to manage internal and external stakeholders.
• Analytical mindset focused on process optimization, quality metrics and structured reporting.

Responsibilities

• Portfolio & Compliance Management: maintain rigorous quality control, execute portfolio audits and implement prompt corrective measures whenever deviations are identified.
• Operational excellence: ensure high-quality, efficient and standardized end-to-end operational processes across the commercial underwriting platform.
• Strategic support: actively support the Underwriting community to achieve corporate business goals.
• Stakeholder Management: Establish and foster strong, transparent relationships with Underwriters, shared service centers and external business partners.
• Change Management: accompany the team through operational transformations, adapting proactively to new organizational structures and process variations.
• Escalation & Resolution: serve as the primary point of contact for the business regarding operations service delivery.
• Team Leadership & Development: manage the team by setting clear performance objectives, quality metrics and career development paths.

Skills

Leadership experience

General Insurance principles

Underwriting workflow management

Communication & negotiation

Job description

Position Overview

Team Leader – Underwriting Support - German speaking Position Overview This position reports directly to the Serice Delivery Manager, EMEA and is responsible for the management of a team of Underwriting Assistants (UA) based in Madrid and servicing DACH (Germany, Austria and Switzerland) region. The reporting structure encompasses various sub-roles which may include Senior UA and/or UA. The primary objective of this role is to drive operational excellence, promote seamless cross-regional teamwork and manage key interfaces in close collaboration with the Underwriting department and other corporate functions.

Responsibilities

• Portfolio & Compliance Management: maintain rigorous quality control, execute portfolio audits and implement prompt corrective measures whenever deviations are identified.
• Operational excellence: ensure high-quality, efficient and standardize end-to-end operational processes across the commercial underwriting platform.
• Strategic support: actively support the Underwriting community to achieve corporate business goals.
• Stakeholder Management: Establish and foster strong, transparent relationships with Underwriters, shared service centers and external business partners.
• Change Management: Accompany the team through operational transformations, adapting proactively to new organizational structures and process variations.
• Escalation & Resolution: Serve as the primary point of contact for the business regarding operations service delivery.
• Team Leadership & Development: Manage the team by setting clear performance objectives, quality metrics and career development paths.

Key Requirements & Competencies

• Strong foundation in General Insurance principles and underwriting workflow management.
• Proven leadership experience in guiding, coaching and motivating teams.
• Exceptional communication ad negotiation skills, with the ability to manage internal and external stakeholders.
• Analytical mindset focused on process optimization, quality metrics and structured reporting.

Languages: German and English are required (Spanish will be a plus) #LI-AIG1

Company Culture & Benefits

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters. At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world. American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.

We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion. We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area

UW - Underwriting

Additional Information

Additional information about AIG can be found at www.aig.com | YouTube | Instagram| LinkedIn.