Team Lead Service Management

devicenow; Barcelona; Híbrido; EUR 40.000 - 65.000; Jornada completa

Descripción de la vacante

Join a leading company in the Device as a Service industry as a Team Lead in Service Management. This role involves leading a team of Service Delivery Managers, optimizing processes, and ensuring high customer satisfaction in a dynamic work environment. You'll enjoy a flexible hybrid working model and benefit from comprehensive training opportunities.

Servicios

Flexible hybrid working model

Comprehensive onboarding and training

Competitive salary package

Supplementary health insurance

Modern office environment

Formación

• Several years of experience in leadership in IT Service Delivery.
• Proficient in English; German and/or Spanish is a plus.

Responsabilidades

• Lead and manage a team of Service Delivery Managers.
• Monitor service delivery processes for efficiency.
• Identify and optimize operational issues.

Conocimientos

Excellent communication

Leadership in IT Service Delivery

Problem-solving

Detail-oriented

Descripción del empleo

Join to apply for the Team Lead Service Management role at devicenow

Join to apply for the Team Lead Service Management role at devicenow

About Us

Devicenow offers Device as a Service for workplace IT hardware on a global scale. We revolutionize the Device as a Service industry – the only thing missing is you!

Job ID

17365

Location:

Barcelona, Spain, Hybrid

Contract

Permanent, full-time

About Us

Devicenow offers Device as a Service for workplace IT hardware on a global scale. We revolutionize the Device as a Service industry – the only thing missing is you!

At devicenow, we believe that people create the essence of a company, shaping its culture with every interaction, idea, and shared experience. We are searching for talented individuals who can bring a blend of passion and expertise to our team and help us shape the future of devicenow.

Join us to become a part of an ambitious team of change-makers and build a fulfilling career with us.

• In this job advertisement, the masculine form is used throughout. In accordance with the General Act on Equal Treatment, these designations are not to be regarded as gender-specific.
  
  

Your role in the team

As a Team Lead Service Management, you are responsible for leading, managing and developing a Team of Service Delivery Managers by closely working together and providing support for challenging situations and project improvements.

Your responsibilities

• Manage, mentor, and motivate a team of Service Delivery Managers/ Project Managers.
• Setting performance goals and providing ongoing support.
• Identify, recognize, and optimize processes/services, initiating necessary steps for improvement.
• Provide guidance and support to high customer satisfaction throughout their engagement with the service.
• Monitor and evaluate service delivery processes and outcomes to ensure efficient and cost-effective service delivery.
  
  

What we expect from you

• Excellent English verbal and written communication skills.
• Ideally, several years of experience in professional and disciplinary leadership in IT Service Delivery.
• Excellent communication and collaboration skills for effective cross-functional engagement.
• Proactive approach to identifying operational issues and developing solutions to ensure smooth service delivery and customer satisfaction.
• Detail-oriented and highly organized, capable of managing multiple project setting and personalities and adapting to a fast-paced environment.
• German and/or Spanish would be a strong plus.
  
  

What devicenow can offer you

• Be part of a rapidly expanding industry and take advantage of unique career opportunities.
• Investment in your development through comprehensive onboarding, training, and career advancement opportunities.
• Flexible hybrid working model—work from home or office, and visit our offices around the world.
• Enjoy a competitive salary package.
• Supplementary health insurance.
• Access to EdenRed benefit.
• Urbansportsclub membership.
• Modern office in a central downtown location.
• Top-of-the-line IT equipment, including Apple Business Phones and curved monitors.
• Regular team and company social events.
  
  

Apply now!

Team Lead Service Management

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