Team Lead IT Operations

Ersilia; Madrid; Híbrido; EUR 65.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Employee assistance

25 days holiday per year

Remote work: 1 day per week

Descripción de la vacante

Ersilia is expanding its Madrid office and seeks a Team Lead IT Operations to manage a hands-on infrastructure and operations team. The role combines people leadership with technical execution across Linux, cloud, and container platforms, including AWS and OCI.

You will mentor 5–6 engineers, drive automation, manage on-call rotations with the Germany team, and ensure high reliability through monitoring, incident response, and robust runbooks.

Formación

• Hands-on experience in Linux environments; Windows is a plus.
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Responsabilidades

• Lead and coach a small operations team (5–6 engineers) and stay hands-on.
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Conocimientos

Linux

Team leadership

AWS

OCI

Kubernetes

Automation

Scripting

Monitoring

ITIL

English proficiency

Educación

Bachelor's degree in IT/Computer Science

Herramientas

Terraform

Ansible

Puppet

Docker

Kubernetes

Grafana

ELK/OpenSearch

Zabbix

Descripción del empleo

About the role

Our client is a leading European provider of market data and financial software, with 25+ years of experience serving financial market professionals. As they open a new Madrid office, they're growing their local team and looking for a Team Lead IT Operations to take charge of a small, hands-on infrastructure and operations team.

You'll inherit a running, established team, stepping in to get close to both the technology and the people, keeping operations running at a high standard while helping the team grow. The environment spans Linux and Windows, with hands-on Linux experience essential and Windows a strong plus. Cloud infrastructure runs primarily on AWS and Oracle Cloud Infrastructure (OCI). The team operates on-call coverage and works closely with a Germany-based operations team on shared technology and platforms.

What you'll do

• Lead, coach, and develop a team of 5 to 6 operations engineers, while remaining actively involved in the technical work
• Coordinate the team's on-call rotation and work with the German Operations team to ensure effective 24/7 coverage
• Act as the senior technical and operational escalation point for complex infrastructure and major production incidents
• Drive automation and standardization, reducing manual operational work through scripting, configuration management, and Infrastructure-as-Code
• Continuously improve monitoring, observability, and alerting across services and infrastructure
• Coordinate closely with the Germany-based Operations team on shared technology and cross-team alignment
• Own cloud infrastructure operations, with a strong focus on AWS and OCI
• Drive service delivery against SLAs/KPIs across incident, request, problem, and change management
• Use incident and operational data to identify recurring problems, improve reliability, and reduce operational toil. Maintain and improve documentation, runbooks, and standard operating procedures
• Champion compliance and security in daily operations: vulnerability management, incident response, business continuity, and disaster recovery
• Drive lifecycle management and migration of end-of-life infrastructure and operating systems onto supported platforms
• Build relationships with key stakeholders across IT, development, and the growing Information Security function

Who you are

• Strong hands-on experience in Linux environments; Windows experience is a plus
• Solid experience leading or coordinating an IT operations/infrastructure team in a hands-on, player-coach role, including troubleshooting complex Linux, cloud, container, and infrastructure issues alongside the team
• Good understanding of networking, operating systems, infrastructure, and production application dependencies
• Experience with cloud platforms, particularly AWS; OCI experience is a strong plus
• Practical experience operating containerized environments and Kubernetes, including troubleshooting workloads, deployments, and platform issues
• Strong automation mindset, with scripting and configuration/infrastructure automation experience using tools such as Bash, Python, Ansible, Puppet, and/or Terraform
• Experience with monitoring and observability across metrics, logs, alerting, and dashboards, using technologies such as Grafana, ELK/OpenSearch, and Zabbix
• Familiarity with Git, CI/CD pipelines, and modern DevOps ways of working
• Practical understanding of ITSM/ITIL practices, particularly incident, problem, and change management
• A strong sense of ownership and accountability, with a mentality to get things done and drive issues through to resolution
• Curiosity and a willingness to challenge existing approaches constructively
• Awareness of compliance and security obligations in an operational environment
• Fluent business English

What's on offer

• Salary: EUR 65,000 to 70,000 gross per year
• Private health insurance and employee assistance
• 25 days holiday per year
• Remote work: one day a week from home, with flexible hours where possible, plus up to four weeks per year working from a different location
• Learning and development support, ongoing conversations with your manager, and knowledge-sharing opportunities
• An international team with a startup mindset, with the chance to help shape a new office culture

Location

Madrid, Spain. Willing to relocate is fine, provided you have permanent work eligibility in Spain.