Team Lead HR Shared Services Iberia

Straumann Group; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company in digital solutions is seeking an Iberia HR Shared Services Team Lead in Madrid. This role focuses on delivering excellent HR operations, ensuring compliance with regulations, and fostering stakeholder relationships. Candidates should possess strong leadership skills, fluency in English and Spanish, and HR expertise.

Formación

• Proven experience in HR Shared Services or operational HR leadership.
• Fluent in English and Spanish; additional languages are a plus.
• Strong knowledge of HR processes and labor laws.

Responsabilidades

• Oversee streamlined HR operational processes and compliance.
• Manage payroll tasks and ensure service delivery standards.
• Lead and develop the Iberia HRSS team.

Conocimientos

Leadership

HR Processes

Data Integrity

Customer Orientation

Communication Skills

Herramientas

HRIS Systems

MS Office

Descripción del empleo

Straumann’s Global People Organization (GPO) prioritizes “moments that matter” in the employee experience, impacting engagement, inclusion, innovation and productivity. We enable people to take accountability, perform & transform, prioritize, lead, continually learning new skills and capabilities broadening their experience to create meaningful, rewarding career opportunities.
With SuccessFactors and Employee Central as our global master data core system, we have built the foundation, and we will continue to invest and implement digital solutions that enhance organizational efficiency and drive excellent employee experience across the entire employee lifecycle.
Iberia HR Shared Services Team Lead role delivers exceptional and customer-focused HR Operations services - including HR Administration, 1st level employee advisory & support, Time & Attendance and Payroll - driving and streamlining processes while ensuring high data quality and compliance.
A key success factor of this role is the ability to build and maintain strong trusted relationships with internal/external key stakeholders.
The role is based in Madrid (Spain) and is also part of the regional HR community and global HRSS network.
The geographical scope of the role includes Spain and Portugal across 5 legal entities with approx. 600 employees in multiple business units & functions (in a fast-growing environment).

Main Responsibilities

Operational Excellence:
• Oversee and ensure the accurate and customer-centric delivery of streamlined, digitalized, and simplified HR operational processes, services and products and driving the transformation of HR Operations and Payroll solutions based on local business needs, in alignment with global/regional HRSS / GPO Strategy
• Ensure compliance with labor law, international HR regulations (e.g., visa, work permits, treaties), and internal programs & policies and procedures
• Leading the entire range of HR administrative and end-to-end Payroll tasks and monitor and enhance service delivery standards to ensure global consistency, ultimately enhancing both employee/manager experience and achieving strategic business outcomes
• Manage employee system records, eFiling, registrations with authorities and HR policies / templates, implementing adequate local processes and audits
• Design and secure diligent deployment of structures & processes to become the first contact for employees for all HR-related inquiries & requests
• In collaboration with HRBP’s make sure that the established structures, processes and policies for the Iberia Hub legal entities are consistent and serve all business needs across the multiple functions and department (use cases)
• Act as an escalation point for complex HR queries and case management.
• Maintain high service quality and responsiveness in all HRSS interactions and handovers from / to other HR functions (e.g. Talent Acquisition / Total Rewards / HR Business Partners)
• Taking charge of GDPR setup and lead internal HR compliance efforts, including the support of internal & external audits
• Follow and execute global mobility protocols for managing international hires/transfers and assignments in partnership with regional / global HR stakeholders
• Define / coordinate and deliver the general HR Onboarding for new joiners

Collaboration & Stakeholder Management:
• Effectively liaise with HR Business Partners and Centres of Expertise (Clouds) to align on shared processes and initiatives
• Build and maintain trusted relationships with key stakeholders, including business leaders, works councils, external authorities & vendors as well as internal HR - including Head Global HR Shared Services, HR Iberia, HR International Services, HR Tech & Analytics EMEA, Total Rewards EMEA, Global HR Business Partners, Legal, Finance
• Provide clear advice and efficient support to people managers and HR Business Partners of employees based in Iberia with regard to policies and practices encompassing full employee lifecycle
• Drive effective collaboration and communication with relevant authorities and external payroll providers

Leadership & Team Development:
• Lead, coach, and develop Iberia HRSS team through regular 1:1s, team meetings, and performance dialogues (e.g., TALK Forward / Development conversations, succession planning)
• Foster a culture of collaboration, accountability, and continuous improvement
• Provide hands-on support during peak periods and ensure workload distribution

Strategic Contribution:
• Contribute to the development and optimization of the HRSS service portfolio in alignment with the global / regional HRSS / GPO roadmap
• With a strong service delivery mindset and customer centricity approach, being a strong partner to support our HR Business Partnering model (local / regional / global)
• Review and adapt the end-to-end HR service delivery structure to meet changing business needs (ie – some programs delivered centrally through the HR Operations team and some through HR business partners or Talent Acquisition teams)
• Provide regular operational as well as talent/performance related feedback and insights to the Head Global HR Shared Services
• Lead or support projects related to process improvement, digitalization, and service delivery enhancement on local / regional or global level.

Skills & Capabilities

• Proven experience in HR Shared Services or operational HR leadership roles
• Ability to work independently as well as proven excellent leadership and people management skills
• Skilled at leading and inspiring HR professionals at both the “What” and the “How” level
• Strong knowledge of HR processes, labor / social security & tax laws, and international HR topics
• Using data-driven insights to measure performance and drive lean and continuous improvements
• Strong understanding of the importance of data integrity and reliability, testing of system changes, and analysing data flows for process improvement opportunities
• Confident change leader, implementing processes and solutions and support organizational transformation fit to serve short- and long-term business goals in alignment with our regional / global HRSS / GPO Strategy
• High customer orientation and service-oriented / value-driven mindset (holistic thinker)
• Proven business partnering, collaboration and influencing skills
• Strong written & verbal communication and interpersonal skills
• Proficiency in HRIS systems (e.g. SuccessFactors / ServiceNow) and MS Office tools
• A structured, process and fact-oriented approach paired with financial and operational analytical skills (operational analysis)

• Strong sense of accountability and result orientation
• Demonstrated sound judgement when working through complex issues
• Fluent in English and Spanish is a must, additional language skills in Portuguese and Italian are an advantage

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.