Tax Free Refund Assistant (Seasonal - PartTime)

Global Blue; Madrid; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A leading company in tax refund services seeks a Tax Refund Assistant in Madrid. The role involves providing exceptional customer service to travelers, handling cash refunds, and promoting company campaigns. Ideal candidates will possess strong communication skills and a high level of English, with additional languages being a plus.

Formación

• Experience in cash handling.
• Ability to communicate and inspire.
• Willing to work in shifts.

Responsabilidades

• Welcome and engage travelers, ensuring exceptional customer care.
• Issue tax free forms and handle refunds.
• Promote ongoing campaigns to tourists.

Conocimientos

Customer Service

Problem Solving

Communication

Interpersonal Skills

Organizational Skills

Educación

High level of English

Herramientas

MS Office

Descripción del empleo

We firmly believe that enhancing the shopping experience drives performance.

Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.

As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide.

Our post purchase solutions also cater to the needs of over 47 million e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.

Our diverse community of over 2,100 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.

Together, we innovate, create, and strive towards a brighter future for the businesses we serve.

With Global Blue, enjoy the journey!

As an ambassador of Global Blue Refund added value services, the holder of the position is responsible for welcoming and engaging travelers, reaching exceptional standards of customer care excellence, and taking care of travelers throughout a unique and exclusive customer experience. They provide consistent and exceptional customer service in keeping with the spirit of quality and excellence of Global Blue.

In addition, they will refund (cash & non-cash) Global Blue Tax Free Cheques and assist travelers within the range of customs clearance.

• Ensure an optimal level of attention to tourists.
• Provide explanations and details to complete the process.
• Ensure an excellent experience for VIP customers.

2. Commercial

• Promote and explain the benefits of ongoing campaigns to tourists.
• Provide quality and consistent service by identifying customer needs and working on customer relations.
• Understand tourists' needs and interests and build loyalty by offering personalized advice on GB products.
• Contribute to the development of our business by identifying and reporting opportunities.
• Focus on results to meet Merchants' expectations and pursue targets.

3. Refund and issue Tax Free forms

• Issue tax free forms requested for purchases made within El Corte Inglés (ECI) Group.
• Handle refunds in cash or other payment methods in accordance with internal Global Blue guidelines.
• Support tourists by providing related issuing and refund process information.

Training and experience

• High level of English is required; Russian / Chinese / Arabic is an asset.
• Experience in cash handling.
• Excellent interpersonal and communication skills, service orientation.
• Ability to communicate and inspire.
• Strong customer service, problem-solving, and business sense.
• Willing to work in shifts.

Specific skills and competencies

• Flexible and proactive.
• Good organizational skills and ability to work independently following guidelines.
• Good knowledge of MS Office products.
• Dynamic, creative, and willing to participate in and enjoy teamwork.

Tax Refund Assistant • Madrid, Community of Madrid, Spain