Systems Support Coordinator

TN Spain; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a vibrant and dynamic revenue team as a Moment Maker in Madrid! In this exciting trainee role, you will support the revenue management and distribution strategy to maximize revenue potential. Your responsibilities will include maintaining hotel content in the Central Reservations System, optimizing performance on third-party channels, and ensuring rate parity across platforms. This is a fantastic opportunity to work in a collaborative environment with a focus on innovation and excellence. If you are detail-oriented, self-driven, and passionate about the hospitality industry, this role is perfect for you!

Formación

• Fluent in English; additional European language is a plus.
• Strong communication and organizational skills required.

Responsabilidades

• Conduct regular audits of CRS to ensure product accuracy.
• Monitor performance dashboards to optimize connectivity.

Conocimientos

Fluent English

Communication Skills

Team Player

Microsoft Office Skills

Attention to Detail

Flexibility

Herramientas

Central Reservations System (CRS)

EMMA

Descripción del empleo

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The RHG Revenue Team is looking for a Moment Maker to join The Club based in the center of excellence in Madrid; the revenue community second to none!

Click the link to learn more about The Club; a true international community of pure talent.

The Revenue Distribution Systems Trainee will support the revenue management & distribution team to execute the commercial and revenue management strategy to maximize Direct and Indirect revenue potential.

He/she will be responsible for accurately loading and maintaining hotel content, policies, and rates in the Radisson Hotel Group’s Central Reservations System (CRS) and OTA connections. This includes, but is not limited to, supporting and optimizing OTA and Leisure partner activities, connectivity support, implementation, documentation, troubleshooting, monitoring system performance & rate parity.

KEY RESPONSIBILITIES:

• Channel Maintenance – Conduct regular CRS (EMMA) audit, secure the loading of potential missing products, sending partner maintenance spreadsheets to ensure we are distributing the correct product to all channels.
• Performance Monitoring – Monitor the connectivity related performance dashboards with the aim to support the optimization of the performance of connectivity across channels, including troubleshooting and sending partner maintenance spreadsheets.
• Distribution Optimization – Support with the optimization of hotel performance on 3rd party channels by working with the RHG Distribution team and properties to align & implement endorsed activities to enhance hotel performance.
• Rate Parity - Monitor and maintain Rate Parity across channels by auditing and troubleshooting any issues as well as working with the properties to ensure correct procedures are being followed as well as participation in any partner activities.
• Support the implementation of key Revenue Optimization related projects including, but not limited to, new partner rollouts & distribution activities.

A SUCCESSFUL TRAINEE:

• Fluent English both written and spoken, another European language is a plus.
• Good communication and social skills
• Good team player
• Trustworthy
• Well organized with an eye for detail
• Flexible and co-operative
• Excellent Microsoft Office skills
• Has a modern digital mind-set
• Is self-driven and is able to think outside and inside the box.

Looking forward to hearing from you!

THE COMPANY:

Radisson Hotel Group is one of the most dynamic hotel companies operating in over 80 countries with strong brands such as Radisson Blu and Park Inn by Radisson. Want to know more? Click on the following link: