Swedish-Speaking Technical Support Advisor Malaga, Spain

Cross Border Talents; Málaga; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A multinational BPO technology company in Malaga is looking for a Swedish-speaking Technical Support Advisor. The role involves providing 1st-level IT support, troubleshooting system operations, and collaborating with other teams. Candidates should have excellent Swedish and English skills and experience in IT support. The position offers competitive salary, full training, and opportunities for career growth in a multicultural environment.

Servicios

Competitive salary and benefits package

Fully paid training

Career growth opportunities

Friendly and dynamic work environment

Responsabilidades

• Provide 1st-level IT support via phone, email, chat, and self-service portal.
• Assist employees with system operations and troubleshooting.
• Perform root cause analysis and resolve technical issues remotely.
• Monitor and categorize IT tickets in the ITSM system.
• Use internal knowledge databases for efficient issue resolution.
• Collaborate with 2nd-level support teams and external providers.

Conocimientos

Fluent in Swedish (C1 level)

Good command of English (B2 level)

Experience in 1st or 2nd level IT support

Strong knowledge of Windows 10, Office 365, MS Teams

Familiarity with ITSM ticketing systems

Analytical mindset and problem-solving skills

High customer service orientation

Attention to detail

Willingness to learn technical skills

Descripción del empleo

Swedish-Speaking Technical Support Advisor Malaga, Spain

Job Openings Swedish-Speaking Technical Support Advisor Malaga, Spain

About the job Swedish-Speaking Technical Support Advisor Malaga, Spain

Are you a Swedish speaker with a passion for IT and customer support? Join a leading multinational BPO technology company in the beautiful city of Malaga !

• International and multicultural work environment
• Career growth opportunities with specialized training
• Competitive salary and benefits package
• Fully paid training on company procedures and technology
• Office in the center of Malaga

Responsibilities:

• Provide 1st-level IT support via phone, email, chat, and self-service portal
• Assist employees with system operations and troubleshooting
• Perform root cause analysis and resolve technical issues remotely
• Monitor and categorize IT tickets in the ITSM system
• Use internal knowledge databases for efficient issue resolution
• Collaborate with 2nd-level support teams and external providers

Requirements:

• Fluent in Swedish (C1 level) both written and spoken
• Good command of English (B2 level)
• Experience in 1st or 2nd level IT support
• Strong knowledge of Windows 10, Office 365, MS Teams
• Familiarity with ITSM ticketing systems (ServiceNow preferred)
• Analytical mindset and problem-solving skills
• High customer service orientation and attention to detail
• Willingness to learn and develop technical skills

What We Offer:

• Competitive salary based on experience and performance
• Full paid training on company tools and processes
• Career development programs and specialized courses
• Friendly and dynamic work environment
• Guidance and support for career growth
• Work schedule: Monday to Sunday, 09:00 AM - 06:00 PM (39 hours per week)
• Office in central Malaga

Why Malaga?

• Warm Mediterranean climate and beautiful beaches
• Affordable cost of living and great quality of life
• Thriving expat community and international atmosphere
• Rich culture, history, and vibrant social life

Interested? Apply today and join our team!