Swedish speaking Customer service consultants

Viking Sverige AB; Fuengirola; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Customer Service Consultant, where you will be the first point of contact for customers needing roadside assistance. In this dynamic role, you will utilize your customer service skills to provide support and solutions to drivers in vulnerable situations across Europe. With a strong emphasis on teamwork and communication, you will thrive in a fast-paced environment while ensuring that customers receive the right assistance. The company offers a supportive culture, comprehensive training, and excellent opportunities for personal and professional growth. If you are passionate about delivering exceptional service and eager to be part of a solid team, this is the perfect opportunity for you.

Servicios

Brand New Offices

Great Work Environment

Comprehensive Training

Personal and Professional Development

Rotating Schedule

Competitive Conditions

Benefits

Long-term Contract

Formación

• Experience in customer service with fluency in Swedish and English.
• Good knowledge of data and technology systems is essential.

Responsabilidades

• Responding to phone inquiries from customers needing roadside assistance.
• Assisting partners in the insurance and automotive industry with questions.

Conocimientos

Customer Service Experience

Fluent in Swedish

Proficient in English

Knowledge of Data/Technology/Systems

Clean Criminal Record

Descripción del empleo

Viking provides roadside assistance services in Norway, Sweden, Denmark, and Finland. Additionally, we assist drivers throughout Europe via our network and international partners. We ensure the efficient and safe mobility of vehicles and passengers, no matter where the breakdown occurs. We assist in Norwegian, Swedish, Finnish, Danish, and English languages.

As a customer service consultant, your tasks will involve receiving and responding to phone inquiries from our customers who need roadside assistance. The customers may find themselves in vulnerable situations, and our job is to help and assist them. It is important to us that they receive the right assistance. You will often be the first person a customer talks to when something has happened on the road.

We are looking for employees who work well independently and are passionate about delivering excellent service to our customers. As a customer service consultant, you will work as part of a larger team that helps and supports each other when needed. To accomplish this task, you will work in various systems to solve challenges as effectively as possible. Additionally, you will assist our partners in the insurance and automotive industry with various questions related to roadside assistance.

To succeed in this role, we would like you to possess the following skills:

1. Experience in customer service
2. Fluent in Swedish, both spoken and written
3. Proficient in English, both spoken and written
4. Good knowledge of data/technology/systems
5. A clean criminal record is a prerequisite

You will fit right in at Viking if you:

1. Value good work ethics
2. Have strong teamwork skills
3. Excel in communication
4. Are comfortable working both individually and in a team
5. Are at ease with data and phone as work tools
6. Are detail-oriented and enjoy complex tasks
7. Are solution-oriented with customers and colleagues
8. Are curious and eager to acquire new knowledge
9. Thrive in a fast-paced environment and adapt easily to change
10. Want to be a part of a solid team with a strong culture

For the right candidates, we can offer:

1. Brand new offices in Fuengirola, Málaga
2. A great work environment with experienced and curious colleagues
3. Comprehensive and structured training
4. Excellent opportunities for personal and professional development
5. A rotating schedule within 24/7 operations
6. Competitive conditions + benefits
7. Long-term contract

Will YOU be our new colleague? We look forward to hearing from you! Applications will be reviewed ongoing. Starting month will be in February.