Swedish Speaking Customer Service Agent

Freska Norge; Fuengirola; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company that prioritizes customer satisfaction and teamwork. As a Customer Service Agent, you'll engage with customers daily, solving their problems and enhancing their experience. This role offers a blend of communication, problem-solving, and data-driven performance metrics, all within a supportive team environment. Enjoy a vibrant workplace culture with a focus on personal growth and professional development. With the office just steps from the beach, your work-life balance will thrive in this dynamic setting. If you're passionate about making a difference and building customer loyalty, this opportunity is perfect for you.

Servicios

Fixed salary

Performance-based bonus

Spanish collective agreement

Onboarding and continuous training

Company activities

Proximity to the beach

Formación

• Experience in customer service or sales, preferably in a call center.
• Fluent in Swedish and good knowledge of English.

Responsabilidades

• Communicate with customers via phone, email, and chat to meet their needs.
• Work data-driven by following up on KPIs and improving service.

Conocimientos

Customer Service

Communication

Sales

Problem Solving

Data-Driven Approach

Herramientas

CRM Systems

Descripción del empleo

We're growing - and we're looking for you to grow with us!

Are you a communicative star who is passionate about customer satisfaction and wants to make a difference - for real? Do you want to be part of a tight team where the focus is on customer retention and making our customers feel seen, heard and stay with us for a long time? Then this could be your next adventure!

Welcome to Freska, Scandinavia's largest company in household services - where people always come first.

What you actually do during the day:

1. Talking to customers every day - via phone, email and sometimes chat. Your goal? Understand their needs, solve problems and deliver world-class service.
2. Identifying customer needs - and matching them with the right solution. You work actively in a smart and personal way, and build loyalty.
3. Work data-driven - follow up on KPIs and resolution rates. You like to see results - and you like to improve them.
4. Teamwork makes the dream work - you are part of a close-knit team that pushes each other and has fun together, even under pressure.
5. Refining the customer journey - by capturing feedback and collaborating with other departments to improve our service and processes.

We believe you have:

1. A few years of experience in customer service, sales or retention - preferably from a call center or similar.
2. A natural flair for communicating, persuading and building trust.
3. Used to working in CRM or support systems.
4. The ability to work independently with structure - but also a strong team player.
5. Fluent Swedish in speech and writing + good knowledge of English.

We at Freska are keen to live by our values People First, Responsibility and Growth, therefore we value attitude and attitude at least as much as the other points.

What you get with us:

1. Fixed salary + bonus linked to performance and retention.
2. Spanish collective agreement.
3. Onboarding and training for your role, as well as continuous training.
4. Everyday life filled with laughter, pep and team spirit.
5. Company activities - both inside and outside the office.
6. And yes, the office is about 70 meters from the beach. Sand between your toes on your lunch break? Totally normal.

Practical information:

Customer Service Agent.

Location: Fuengirola, Spain.

Start date: May.

Type of employment: Permanent (with 1 month probation).

Salary: 1600 € - 1800 €

Bonus: Up to 300 € monthly.

What is Freska really?

We are more than just home cleaning, we are like Wolt or Foodora but add social responsibility! We are a unique team of more than 1000 people from over 70 countries where our values are an important part of our everyday life. Freska is backed by top tier venture capital firms and has grown tremendously over the past seven years. We are working to revolutionize and become the leader in domestic services, while striving to become the best, most recommended workplace for domestic cleaners in Europe.