Swedish Customer Service

CrowdFarming; Madrid; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading agri-tech company is seeking a Customer Service Representative to join their international team in Madrid. Candidates must be fluent in Swedish and English, with a passion for sustainability. The role involves assisting customers, handling inquiries, and supporting producers with feedback. Offers include a permanent contract, hybrid working, and additional benefits such as training support and medical insurance.

Servicios

Permanent contract

Yearly training support (€250)

Monthly home office support (€25)

Partially covered medical insurance

Language classes provided

Open corporate culture

Positive work atmosphere

Fresh organic produce weekly

Formación

• Fluent in Swedish and English.
• Located in Madrid.
• Ability to work independently and within a team.

Responsabilidades

• Advise and assist customers on inquiries over phone, email, and social media.
• Provide guidance to producers based on consumer feedback.
• Support the growth of the Swedish market.

Conocimientos

Customer service

Team player

Flexibility

Stress management

Sustainability commitment

Descripción del empleo

CrowdFarming is an agri-tech Farmer-to-Consumer platform that offers a sustainable and transparent alternative to fight food waste by creating a direct link between agricultural producers and consumers. Founded in 2017, we are constantly revolutionizing consumer behavior and are experiencing significant growth . Therefore, we need support for our customer service team in Madrid.

Here are some of the tasks that you will have to carry out if you join us:

• Advising and assisting our customers
• Handling incoming customer inquiries in accordance with the CrowdFarming philosophy (be it order inquiries, logistics questions or information about our company...) over phone, email and social media.
• Provide guidance to our producers through consumer feedback.
• Help our Swedish market to grow (your opinion counts!)

Your profile:

• Swedish is your mother tongue and you also speak English fluently.
  
• You are located in Madrid.
• You can work independently but are above all an excellent team player.
• You are flexible and like change.
• You keep a cool head even in stressful or unexpected situations.
• You are enthusiastic and curious and want to discover the daily surprises that agriculture has in store for you.
• Sustainability is one of your core values.
• Your heart beats at the idea of revolutionizing this world and especially about making it greener.

What we offer:

• A permanent contract of 40 hours per week.
• A highly motivated international team in a fast-growing start-up.
• A eight to five schedule. The work is hybrid remote(2 days per week at the office).
• €250 yearly support in any training you want to do.
• €25 monthly support for the expenses of working from home.
• Medical insurance partially covered by Crowdfarming
• An open corporate culture in which your ideas are welcome and eagerly
  awaited.
• Language classes paid by Crowdfarming
• Professional and dynamic colleagues who help and learn from each
  other. There is a lot of work, but everything is done in a positive
  atmosphere!
• A sunny office with a stunning patio in the heart of Madrid
• The chance to get a taste of the producers' products and to receive organic fruit and vegetables straight from the farm every week .