Sustainability Specialist

Energy Vault; Madrid; Híbrido; EUR 35.000 - 45.000; Jornada completa

Descripción de la vacante

Energy Vault is seeking a Customer Success Manager to lead enterprise accounts and enhance sustainability strategies for customers. This role combines deep customer engagement with a strategic approach to ESG challenges. Candidates should bring considerable experience and a passion for driving impactful change in corporate sustainability.

Servicios

Flexible work hours

2 weeks of team-building per year

Subsidized training

Remote work options

Formación

• Minimum of 4 years in a relevant CSM or project manager role.
• Proven success in ESG topics.
• Fluency in written and spoken English and Spanish (minimum C1).

Responsabilidades

• Own customer relationships and guide them through sustainability reporting.
• Drive long-term adoption and success of Dcycle's solutions.
• Research and apply innovative technologies.

Conocimientos

Problem Solving

Communication

Customer Relationship Management

Learning Agility

Educación

Bachelor's Degree or equivalent experience

Descripción del empleo

In 10 years, all companies will operate a non-financial system. As we see it, it’s either Dcycle or bust.

Sustainability should not be a cosmetic exercise. Dcycle is the startup born to make that happen.

Amidst the regulatory, financial, and technical maze that has attempted to equate sustainability with Non-Financial Statements, the industry has made access to information more complex. When faced with a black box, the keyholder becomes indispensable. In this context, the only way to elevate sustainability to the level it deserves is by adding transparency and eliminating all the bullshit .

At Dcycle, we are determined to fulfill a mission : giving companies control over sustainability .

And we are building an amazing team to make it happen.

YOUR JOB

Your role at Dcycle will be key in ensuring that our enterprise customers successfully navigate their ESG journeys. As a Customer Success Manager, you will own customer relationships, guiding them through the complexities of sustainability reporting and helping them leverage Dcycle’s solutions to drive real impact.

This is not a support role—it’s a strategic position where you’ll dive deep into customer needs, help shape our product roadmap, and drive long-term adoption and success.

At Dcycle, we believe that true customer success comes from partnership. You will be a trusted advisor to our clients, ensuring they not only meet compliance requirements but also turn sustainability into a competitive advantage.

You will constantly research and apply the most innovative technologies to address emerging challenges.

In 2025, Dcycle faces two major challenges : tripling the company’s revenue and scaling internationally.

In one month…

You will have completed our best-in-class onboarding, designed to ensure your success from your first day. It will include working on practical sustainability cases to better understand our customers’ daily challenges, meeting with key people, and understanding our objectives and the way we do things at Dcycle.

You will start discovering our Digital Product philosophy, and we will introduce you to all the teams at Dcycle.

You will start making an impact through your daily job, we want you to be confident and start contributing from day one.

You will always be surrounded by colleagues who will support you every step of the way.

In three months...

By now, you will feel like a full-fledged member of the team. You will have already made an impact at Dcycle through your first milestones.

You will realize that you are in an extremely demanding, dynamic, and creative environment, surrounded by highly talented people who genuinely care about your growth. You will receive continuous coaching through weekly 1 : 1s.

Most importantly, you will feel part of something important : your job will have a meaning; your colleagues will become close friends and you will notice that you have no idea about a lot of things you thought you knew. Learning will become an everyday task.

You will feel that Dcycle has changed your professional life forever.

You’ll be an integral part of the Customer Success team, leading enterprise accounts, identifying growth opportunities, and influencing how we scale our customer engagement strategy.

You will feel like Vanesa when she shipped her first feature :

Oh! And you’ll have attended your first team building. Twice a year we go crazy and have fun somewhere in the nature. Last team building we climbed El Teide at night and watched the sunrise from the top .

HOW WILL YOU DO IT?

At Dcycle, we take inspiration from models like La Masía at FC Barcelona, one of the most prestigious and recognized football academies in the world. La Masía is much more than just a training facility; it is a true talent factory that has shaped some of the greatest legends in football.

Its success lies in a holistic approach that combines a clear playing philosophy, an innovative methodology, and a long-term commitment to the technical, tactical, and personal development of its players. Beyond football, La Masía also prioritizes the education and well-being of its talents, shaping well-rounded individuals prepared for challenges both on and off the field.

At Dcycle, we embrace a long-term vision and a comprehensive development philosophy. We are not just looking for immediate results, but for people with the potential and determination to make a difference. We prioritize professionals who share our mission : giving companies control over sustainability.

We don’t just evaluate technical skills or past achievements; we focus on individuals with curiosity, critical thinking, and a commitment to continuous learning. We want people who don’t just complete their tasks but challenge ideas, bring new perspectives, and drive change. With this approach, we create an environment where personal and professional growth go hand in hand, and every challenge becomes an opportunity to innovate and make an impact.

The people who belong in Dcycle are :

• Number 1 → Willing to pay the price to become better, passionate about what we do, energetic, and hungry for challenges.
• We fix what’s broken → with autonomy and responsibility.
• We take humor seriously → spending time together is a pleasure.
• Intelligent → we learn quickly, are versatile, and technically brilliant at something.

The people who belong in Dcycle act :

• With confidence → whether acting autonomously or seeking opinions and getting involved; we value feedback as the only way to grow.
• Guided by metrics → we rely on key metrics to evaluate our efforts.
• Close to the customer → we maintain constant, iterative conversations with our customers and prospects to learn from our experiments (both about the problems and the solutions we create).
• By taking risks → we understand that failure is the price of learning.

This creates our competitive advantage, which makes us win :

• We are faster.
• We are bolder.

When you will do it

Full-time, 40 hours per week, Monday to Friday (flexible start between 8 : 00 - 9 : 30 AM and end between 5 : 00 - 6 : 30 PM), with an early finish at 3 : 00 PM on Fridays.

Where will you do it

Innovation requires seamless collaboration. At Dcycle, we believe impact comes from being present. We love having the whole team together—creating, helping each other, and having a great time. But after the first month, we offer up to two remote work days per week if you need them to recharge and get shit done .

Who you will do it with

At Dcycle, we believe in autonomy and impact. You’ll have the freedom to define your strategy while working closely with a team that is as ambitious as you are.

You’ll need to be proactive, adaptable, and comfortable operating in a fast-moving startup environment where your input will directly shape our future.

As you can see, you own your work.

Nothing demotivates top talent more than working with mediocrity. That’s why we only hire the best. We aim for every new hire to be better than the current average, which is very challenging given the extremely high level at Dcycle. Here are some of them :

• Beltrán Arranz : 8 years working in tech sales. Over 25.000 sales calls and meetings, hitting targets 90% of the reporting periods in his years at Cabify (2), Amazon (5) and Dcycle (1.5). Crazy about taking people and teams to the next level (+300 interviews conducted, +30 people managed)
• Diego Acuña : The first developer at Dcycle. A fantastic individual who has become the best Product Engineer in Spain. In just three years, Diego has risen to Product Maker, leading a multidisciplinary team that collaborates across the entire company.
• Boris Landivar : Environmental engineer from the Polytechnic University of Madrid, ranked first in his class. Boris (we call him the Peruvian Tiger ) has gone from intern to leading a product team in just three years.
• Cecilia Bayas : PhD Summa Cum Laude from the Autonomous University of Madrid. No further explanation needed.

WHAT ARE WE LOOKING FOR?

• Very high energy.
• Autonomy.
• Ownership.
• Accountability.
• Attention to detail (you’ll showcase it by sending a perfect resume only in PDF)
• Effective communication with the team.
• Fast learning.
• Great sense of humor.
• Strong attitude.
• Fluency in written and spoken English.

Technical Skills

• Experience : Minimum of 4 years in a relevant CSM, consultant, or project manager role.
• ESG Expertise : Proven success in working with ESG (Environmental, Social, and Governance) topics.
• Relationship Building : Successful track record in building relationships with enterprise customers (2,000 - 10,000 employees) at an executive level.
• Language Skills : Professional proficiency in English and Spanish (minimum C1); German or other EMEA languages is a plus.
• Communication Skills : Excellent written and verbal communication skills.
• Organizational Skills : Highly organized, capable of managing multiple moving parts across various customers, with a proven project management track record.
• Learning Agility : Enthusiastic about learning new things and tackling the challenges of a new space.
• Startup Readiness : Eager to join a startup and take responsibility for building a function from the ground up.
• Travel : Willingness to travel up to 10% or more.

WHAT DO WE OFFER?

• 2 weeks of team-building per year.
• Cobee card.
• Subsidized training.
• 35k-€45k gross annual salary.
• 3 onsite + 2 remote days as a base.
• 1 remote day for moms and dads with 0-6 yo children.
• 1 remote day if commuting takes longer than 1h (Google Maps base).
• 1 remote day for managers.
• 1-1s will be mandatory onsite.
• General All Hands will be mandatory onsite.
• Full remote (optional) from the end of the summer team building up to the warm-up week.
• Full remote (optional) from Dec 23rd to Jan 6th (both included).
• How does the hiring process look like?

We are truly proud to have a particularly tough selection process. We believe that what motivates a great professional the most is working side by side with other great professionals, so we make an effort to raise the bar with every new teammate we hire.

• The process consists of a brief qualification call (15 min), an in-person or video interview with Operations (45 min), an in-person interview with the Hiring Manager (60 min), an in-person values interview (45 min), and an in-person interview with the founders (60 min).
• Depending on the position, we may ask you to prepare a brief business case or tech skills assessment. We know the last thing you want after you finish your regular job is to start with yet another business case, so we commit to making it as light and brief as possible to your day to day, and to invest as much time in reviewing it as you invested in preparing it.
• We want to respect your time as much as possible, so we commit to providing feedback within 12 hours from your interview, and providing a slot for your next interview within the next two days. In the best-case scenario, no more than 10 days will pass from your first call to signing the contract.
• Can I apply if I live out of Spain?

As long as you have a valid work permit for Spain and are willing to move to Madrid, we are happy to consider your application. We regret that we are unable to process work permits at this time.

J-18808-Ljbffr