Sustainability Customer Adoption Facilitator (Maternity Replacement)

SAP; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading global software company is seeking a Sustainability Customer Adoption Facilitator to join their Paris team. This role focuses on driving adoption of sustainability products and ensuring customer success. The ideal candidate will have proficiency in SAP solutions and experience in customer-facing roles. The position is full-time with a collaborative and flexible work environment.

Servicios

Variety of benefit options

Collaborative team environment

Focus on learning and development

Formación

• Comfortable in customer conversations to understand requirements and goals.
• Experience with SAP Sustainability solutions preferred.
• Proactive, results-oriented with a can-do attitude.

Responsabilidades

• Drive success in sustainability by securing customer outcomes.
• Support product champions in duties and responsibilities.
• Lead initiatives for strategic adoption.

Conocimientos

Customer conversations

Business processes knowledge

SAP Sustainability solutions

Problem solving

Team player

Business fluent in English

Educación

3+ years relevant experience

Herramientas

Cloud Reporting

Gainsight

Descripción del empleo

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Sustainability Customer Adoption Facilitator (Maternity Replacement)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The Sustainability Customer Adoption Unit (SCAU) is part of the Sustainability Growth Unit (SGU). The mission of the SGU is to enable sustainable business strategies and models, mainly by following an ERP-centric Sustainability approach. To contribute to that, the mission of the SCAU is to drive adoption of the SAP Sustainability cloud solutions and support continuous customer success. The SCAU is a global unit and comprised of two teams: Adoption Services and Adoption Care. In the Adoption Care team, we deliver on that mission to drive adoption with:

• Early adoption support
• Product Success
• Adoption office (enablement, strategy & operations)

EXPECTATIONS AND TASKS

As a Sustainability Adoption Facilitator in the Customer Adoption Care team, you are motivated to drive our success in sustainability by securing customer outcomes and knowledge growth across the ecosystem. The role will especially focus on our two solutions SAP Sustainability Control Tower and SAP Sustainability Data Exchange.

You will work in a global team and play an instrumental role in (non-exhaustively):

• Early adoption support:
• Delivering our SAP Sustainability Adoption Care Program (ACP)
• Initiate the adoption of inactive license-customers of SCT and SDX
• Product Success:
• Support our team-internal product champions for SCT and SDX in their duties and responsibilities
• Help the SDX and SCT product champions to oversee the customer statuses, create regular updates and forecasts on adopting and active customers
• Adoption Office:
• Leading initiatives for next level adoption aligned to our overall strategic themes
• Contributing to knowledge management & enablement (content, sessions, ...)
• Providing assets and sustainability expertise to Customer Success Managers (CSMs) to drive adoption across the Customer Value Journey (esp. for SDX and SCT)

QUALIFICATIONS

• Be comfortable in customer conversations, understand the customer’s requirements and goals and turn them into actionable plans to increase their product usage and value realization
• Profound business processes and technical knowledge of the SAP solutions as well as SAP-internal processes
• Ideally with experience in SAP Sustainability solutions, especially SAP Sustainability Control Tower (big plus)
• Ideally Experience in other (SAP or non-SAP) Sustainability or adjacent solutions, for example Data and Analytics (big plus)
• Ideally Expertise in sustainability-related fields, for example Circular Economy and/or ESG Reporting,(big plus)
• Further (soft) skills:
• Pro-active and highly self-responsible working style, a team-player and problem-solver, results-oriented, with a can-do attitude
• Diligence, with an eye on high quality results without being perfectionistic
• For internals: experience with the customer data related tools at SAP (Cloud Reporting, Gainsight, etc.)
• Business fluent in English (must-have)
• At least 3 years
• Relevant SAP experience (technical and/or industry knowledge, SAP-internal network, etc.)
• Preferably a proven track record of working in an adoption-related customer-facing role (CSM professional, Business Process Consultant, etc.).

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP,you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 431243 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.

Requisition ID: 431243

Posted Date: Jul 24, 2025

Work Area: Consulting and Professional Services

Employment Type: Limited Full Time

Expected Travel: 0 - 10%

Location:

Barcelona, ES, 08019

Job Segment: Cloud, ERP, Customer Service Representative, Business Process, CSR, Technology, Customer Service, Management