support technician- remote

Kube Group; Barcelona; A distancia; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

A tech company in Spain is seeking a Bullhorn Support Analyst in its Barcelona office. This role involves troubleshooting and providing customer support for the Bullhorn system and related products. Candidates should possess strong analytical and problem-solving skills, and be fluent in English and either French or Spanish. Experience in software support is preferred. The position offers a vibrant work culture and various perks.

Servicios

23 Holidays + Loyalty days

Flexoh (Restaurant card, Transport card, Health Insurance)

2 days remote per week

Formación

• Must be fluent in English and either French or Spanish.
• Excellent organizational and time management skills.
• Ability to analyze and diagnose system issues effectively.

Responsabilidades

• Answer incoming Bullhorn customer tickets via phone, email, and chat.
• Troubleshoot issues and ensure smooth operation of ATS.
• Proactively communicate with Kube staff and key users.

Conocimientos

Analytical skills

Problem-solving

Customer support

Critical thinking

Fluency in English

Fluency in Spanish

Fluency in French

Herramientas

Bullhorn ATS

Automation tools

Analytics tools

Descripción del empleo

128205;Location : Barcelona, Spain

128421; Role : Bullhorn Support Analyst

• Overview #128204;

At Kube Group, we have been dedicated for almost 20 years to the selection of professionals in the SAP, Web, Microsoft, Data, Salesforce and Infrastructure technological environment for international clients, in Europe and the US.

We currently have offices in Barcelona, Madrid, Paris, Lille, Marseille, Lyon, Nice, Nantes and Dallas.

The Opportunity #127775;

Kube has a great opportunity for a full-time, ATS Support Analyst in our Barcelona office.

About the Role

Reporting to a Bullhorn Product Manager, you will be on the front lines as the groups first point of contact, responsible for understanding and empathizing with the technical challenges they're facing and how these challenges impact their business. Supporting our companies with the Bullhorn system within the group + 3 products (ATS, Analytics, and Automation), your primary goal will be to troubleshoot issues and ensure our ATS is back up and running so business teams can complete their work smoothly.

Whether you are an experienced customer support professional looking to step into a technical role for the first time or a seasoned tech support analyst, we have an opportunity for you

A typical day will include... #128203; #128269;#128187;

Answer incoming Bullhorn customer tickets via phone, email, and chat, gathering relevant details to resolve issues efficiently.

Partner with Kube users to quickly identify challenges and technical issues, understanding their business impact.

Use your software product knowledge (along with empathy for our key users) to troubleshoot issues quickly while helping prevent recurring problems.

Apply critical thinking and independent judgment to solve challenging or unfamiliar problems.

Escalate unresolved issues to the Product Manager when necessary.

Proactively communicate with Kube staff and key users (mostly by phone) to provide progress updates and ensure follow-through on commitments.

Share troubleshooting insights by contributing to the global Bullhorn knowledge base within the group.

Adhere to key user and team-focused metrics to maintain high performance standards.

To Join the Team? #129321;

A person who is analytical and enjoys problem-solving.

Someone who thrives on interacting with people and providing exceptional customer support.

A quick learner with the ability to confidently explain software-related and technical concepts.

A proactive and organized professional with strong critical thinking skills.

So, if you consider yourself an organized, motivated, and proactive person who enjoys troubleshooting issues and improving systems, this is your opportunity #129309;

128640; Why Join Our Team? #128640;

Extensive training and mentoring to help you succeed in your role.

Cool office in the city centre of Barcelona, just 5 minutes from Plaça de Catalunya.

Multicultural work environment with diverse perspectives.

FUN work culture : after-works, events, team travels, and more

Work with a company that values work-life balance and employee well-being.

Requirements

128187; Strong problem-solving skills and a proactive approach to troubleshooting.

128269; Ability to analyze and diagnose system issues effectively.

128161;You are a quick learner who can confidently articulate software-related and technical concepts

128450; Excellent organizational and time management skills.

128483; Fluent in English and either French or Spanish (ideally all three).

Preferred #128525;

Experience in software support, customer success, or technical support roles.

Familiarity with Bullhorn ATS, Analytics, or Automation tools.

Experience working in a fast-paced environment with multiple stakeholders.

An Advantage, but Not Essential #128171;

Additional language skills beyond English, Spanish, and French.

Experience working in a holding group managing multiple business units.

If this sounds like the right opportunity for you, we'd love to hear from yo

Additional Information :

127958; 23 Holidays + Loyalty days (up to 7 days)

128179; Flexoh (Restaurant card, Transport card, Health Insurance with Sanitas, and more)

127968; 2 days remote per week - progressively

127775; Annual group kickoff event

127882; Summer and Christmas events

127757; Living in Barcelona - EU citizenship or work permit - mandatory

Only candidates having EU citizenship / work permit allowing you to work in the Spain would be considered for this role.