Support Specialist - Radiotherapy (Rt) / Spain

Brainlab Ltd.; Madrid; A distancia; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A leading healthcare technology company is looking for a Field Service Engineer to work from home in Madrid. You will install and service radiotherapy systems while ensuring customer satisfaction. Key tasks include after-sales service, diagnostics, and training clients on systems. This role requires effective communication skills and technical troubleshooting expertise.

Formación

• Experience installing and servicing radiotherapy and radiosurgery systems.
• Ability to conduct routine calibrations.
• Skills in providing effective client training and support.

Responsabilidades

• Install radiotherapy systems for customers in Spain and partially in Portugal.
• Provide after-sales service, diagnosis, maintenance, and repairs.
• Train clients on Brainlab products.

Conocimientos

Effective communication

Customer service

Technical troubleshooting

Descripción del empleo

From the initial planning phase to the treatment of the patient, the Brainlab solutions in the field of oncology allow clinical personnel to deliver faster and more precise treatments. Our radiosurgery systems, such as Novalis powered by Truebeam, are able to deliver non-invasive treatments in just a few minutes and can treat cancerous or non-cancerous tumors anywhere in the body. Thanks to their unique technology which adapts the shape of the beam to match the form of the tumor, Brainlab technologies provide physicians with the certainty that the most appropriate dose is dispensed to the patient while protecting healthy tissue.

To support our customers in radiotherapy and radiosurgery, Brainlab is seeking a home office-based Field Service Engineer in Madrid. As a Support Specialist RT, your main tasks will include:

1. Installing radiotherapy and radiosurgery systems for customers in your region, Spain, and partly in Portugal and other European countries.
2. Providing after-sales service, including diagnosis, maintenance, and repairs of our radiotherapy and radiosurgery systems.
3. Acting as the technical representative of Brainlab to clients by communicating effectively, understanding issues, and responding appropriately.
4. Conducting routine calibrations and preventive maintenance services.
5. Training customers, such as physicist teams, on Brainlab products; further training will be provided by a dedicated trainer team.
6. Ensuring full service satisfaction for clients.

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