Support Specialist, Match Analysis (German speaker)

Hudl; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A sports technology company is seeking a Support Specialist in Barcelona to assist clients in maximizing technology use, requiring fluency in German and English. This role involves diagnosing issues, guiding users through solutions, and collaborating with teams to enhance customer satisfaction. Ideal candidates enjoy problem solving, communicating, and supporting diverse clients. Flexibility in working hours is crucial.

Servicios

Flexible vacation time

Company-wide holidays

Medical and retirement benefits

Employee Assistance Program

Formación

• Fluency in German and English is essential.
• Experience in tech support is a plus.
• Ability to troubleshoot technical problems effectively.

Responsabilidades

• Serve as the first point of contact for clients.
• Assist clients with technical issues via multiple communication channels.
• Understand and address clients' pain points.

Conocimientos

Fluent in German

Fluent in English

Problem solving

Confident communication

Flexibility

Empathy

Herramientas

Hudl Sportscode

Descripción del empleo

Overview

Support Specialist, Match Analysis (German speaker) – Barcelona, Spain

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

Your Role

We’re looking for a Support Specialist to join our Match Analysis team in Barcelona, Spain. You will be responsible for working directly with clients from various sports and organizations, including some who play in notable competitions such as the German 1. Bundesliga, English Premier League, Belgian Pro League and others. As a team, our goal is to understand our clients' pain points and help them make the most of our solutions.

For this role, we're currently considering candidates who live within a commuting distance of our office in Barcelona, and are available to work from our office at least three days per week.

Must-Haves

• Thrive on the front lines. Whether it’s over phone calls, video conferences or emails, you don’t shy away from answering users’ questions.
• A problem solver. You're easily able to see the world through someone else's eyes and find the best feasible solution for them. Running diagnostics to troubleshoot and resolve technical problems is a breeze for you.
• A confident communicator. You're able to relay solutions with a clear approach and a human touch ensuring issues with varying degrees of technical complexity are resolved or escalated.
• Flexible. You’re available to work weekends and handle requests through multiple channels. You show resilience in a fast-paced, ever-changing environment.
• Multilingual. You are fluent in German and English. (Any other languages are a plus.)

Nice-to-Haves

• Knowledgeable. You're familiar with high performance analysis workflows, and with video analysis software such as Hudl Sportscode.
• Experienced in tech support. As our users' first point of contact, it’s a plus if you’ve had a previous role where you answered calls and emails that ranged from how-to questions to technical troubleshooting.
• Eager. You're self-motivated, curious and want to learn so you can better help our clients achieve their goals.
• Reliable. You take ownership in your work and you’re committed to delivering game-changing support to our customers.
• A good listener. You have the ability to empathize with our users and respond with creative solutions.
• A team player. You can be an internal advocate for evolving customer needs while collaborating with our product teams to surface customer insights.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Compensation

The base salary range for this role is displayed below—starting salaries will typically fall near the middle of this range. We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices.

Base Salary Range

Inclusion at Hudl

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong. We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. We also track our efforts and commitments in annual inclusion reports.

We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.