Support & Ops Specialist, Amazon Freight EU

Amazon; Pol; A distancia; PLN 14.000 - 22.000; Jornada completa

Descripción de la vacante

Amazon is seeking a motivated Shipper Support Specialist in Poland for a 6-month contract. Ideal candidates are bi-lingual and have prior experience in customer support or logistics, demonstrating a customer-first mentality. Responsibilities include proactive shipment monitoring, developing service recovery plans, and identifying operational efficiency improvements. Join Amazon to thrive in a dynamic, customer-focused environment.

Formación

• Bilingual in English and either German, French, Italian or Spanish (B2+).
• Experience in customer support or logistics preferred.

Responsabilidades

• Monitor customer shipments and resolve potential issues.
• Communicate effectively with customers and ensure service recovery plans.
• Identify defects and escalate operational problems as necessary.

Conocimientos

Customer Obsessed

Problem Solver

Communication

Computer Literacy

Educación

Highschool Diploma

Bachelor’s degree in a relevant discipline

Herramientas

MS Office

SQL

Descripción del empleo

Important:
- this is a 6 months contract
- you need to be located in Poland

At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

Amazon Freight Operations Overview.

Amazon Freight Operations and Support (AFOPS) is the Pan- European team that handles Amazon Freight's Shipper Support and Transportation Execution. We are responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have a direct impact on Shipper Experience.


Support and Op specialist Overview

We are seeking a bi-lingual (English & German, French, Italian or Spanish) Shipper Support Specialist to join our remote team in Poland on a 6-month fixed-term contract. The successful candidate will be a motivated, highly committed, and customer-obsessed individual.

A Shipper support Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery.

A Shipper support Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, taking real-time decisions, and communicating effectively with stakeholders to build rapport.

The candidate should be customer obsessed! They should be able to communicate to a high standard in both verbal and written form, using appropriate tone of voice. The candidate should be able to recommend process improvements for the benefit of customers, and should have the passion to drive them to conclusion.

Responsibilities Include, But Are Not Limited To:

Proactively monitor customer shipments to identify, address, and prevent potential issues.

Develop and execute effective service recovery plans as necessary. Continual, proactive communication with customers (shippers) and external partners (carriers) to ensure a frictionless customer experience.

Identify and eliminate root causes of defects in order to drive efficiency in Amazon Freights operations, systematically escalating problems or variances in the operation to the Supervisors and Shift Managers Work within various time constraints to meet critical business needs.



• Previous experience in a similar role in customer support, retail or logistics or a similar customer facing, customer obsessed environment.
• Strong computer literacy.
• Excellent verbal and written communication skills in both English and either German, French, Italian or Spanish (B2+).
• Experience in MS office mainly Word and advanced Excel (Pivot Tables, VLookUps)
• Should be comfortable with a multi-tasking, high-energy environment. Should be a creative and analytical problem solver with a passion to provide excellent customer service
• Should be flexible to adapt to support a 24-7 operating environment
• Highschool Diploma


• Bachelor’s degree in a relevant discipline.
• Communication skills in multiple languages.
• Experience in using SQL and databases in a business environment



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