Support Engineer, Prime Video, Catalog Support Engineering

buscojobs España; Madrid; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Support Engineer for a leading streaming service. In this dynamic role, you'll tackle engineering challenges that impact millions of users globally. Your expertise in technical support and scripting will be key as you manage distributed systems and troubleshoot issues in a collaborative environment. This position offers the chance to work with cutting-edge technologies while mentoring fellow engineers. If you're passionate about enhancing customer experiences and thrive in a fast-paced setting, this opportunity is perfect for you.

Formación

• Experience in technical support or software engineering roles.
• Scripting skills in languages like Python or Bash.
• Troubleshooting and debugging technical systems.

Responsabilidades

• Provide frontline support for business-critical services related to digital video delivery.
• Manage distributed systems and diagnose issues using internal tools.
• Mentor and train other Support Engineers.

Conocimientos

Technical Support

Software Engineering

Scripting (Python, Bash)

Troubleshooting

Debugging

Communication Skills

Educación

Bachelor's in Computer Science

Herramientas

Linux/Unix OS

SQL

Data Analytics

Descripción del empleo

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION :

Prime Video is a premium streaming service offering a vast collection of TV shows and movies, allowing customers to find what they love in one place. It features thousands of popular movies and TV shows, Originals, Exclusive content, live sports events, and options to subscribe to add-on channels or rent/buy movies from the Prime Video Store. Prime Video is available in over 240 countries and territories worldwide.

The Catalog Support Engineering team in Prime Video operates in a dynamic, global environment, prioritizing innovation to enhance customer experience. We focus on delivering the world's largest digital video selection with top quality. We seek high-caliber Support Engineers to handle engineering challenges that impact millions of global customers. We value technical savvy and the ability to simplify complex problems.

Key job responsibilities

Support Engineers in Prime Video provide frontline support for business-critical services related to digital video delivery. Responsibilities include managing distributed systems, diagnosing issues, and mitigating problems using documented procedures, internal tools, and debugging skills in a Linux environment. The role involves rotating 24x7 on-call coverage, monitoring system performance, and troubleshooting catalogue defects and issues.

A day in the life

• Become a subject matter expert on supported services.
• Own support activities and collaborate with development teams to improve service support.
• Operate independently to resolve issues and drive solutions.
• Understand the business logic and architecture of supported services.
• Mentor and train other Support Engineers, providing documentation and tools to facilitate support activities.

About the team

The Catalog Support Engineering team handles complex title issues, such as video, audio, subtitles, artwork, and offer discrepancies, detected via Computer Vision, Machine Learning, QA teams, customers, or partners.

Basic Qualifications

• Experience in technical support or software engineering roles.
• Scripting skills in languages like Python or Bash.
• Troubleshooting and debugging technical systems.

Preferred Qualifications

• Bachelor's in Computer Science or equivalent.
• Proficiency in Linux/Unix OS.
• SQL and data analytics skills.
• Excellent communication skills.
• Self-starter with strong ownership.
• Experience with processes, SLAs, issue resolution, monitoring, and metrics.

Amazon is an equal opportunities employer that values diversity. We prioritize privacy and data security. For accommodations during the hiring process, visit our support page. If your region isn't listed, contact your Recruiting Partner.