Support Engineer L1

Amaris Consulting; Almería; Híbrido; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

Join Amaris Consulting as an Application Support Technician in a vibrant, agile environment. Help ensure operational excellence by providing functional application support and resolving incidents in Windows and Citrix setups. Benefit from a flexible remote working policy after initial training, alongside a personalized career growth path in a diverse workforce.

Servicios

Personalized career path

Company-paid certifications

Flexible work policies

Private health insurance

Transport and restaurant tickets

Childcare support

WeCare programme

Access to Technology Academy

Formación

• 1 to 3 years of experience as an Application Support Technician.
• Strong proficiency with ServiceNow for incident management.
• Experience with Windows and Citrix environments.

Responsabilidades

• Provide first-level diagnosis and functional support for business applications.
• Manage and resolve infrastructure-related incidents using ServiceNow.
• Collaborate with international teams to ensure service continuity.

Conocimientos

Problem Solving

Fluency in Spanish

Technical English

Incident Management

Educación

Microsoft Fundamentals certification

Herramientas

ServiceNow

Windows

Citrix

VPN Knowledge

SQL

Git

Descripción del empleo

3 days ago Be among the first 25 applicants

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Senior Talent Acquisition Specialist at Amaris Consulting | Helping IT Talent to find their right place at Amaris Consulting | ️ #MakeItYours |…

Take your career to the next level with Amaris Consulting as an Application Support Technician. Be part of an international team, thrive in a global group with a €800M turnover and over 1,000 clients worldwide, and an agile environment. The ideal candidate will have a proven track record in providing functional application support and resolving infrastructure-related incidents, comfortable working with tools like ServiceNow and supporting Windows and Citrix environments. Spanish fluency is required as part of this role.

Please note : The initial onboarding and training will take place onsite, in person, at one of our offices for the first two weeks. After this period, you will have the flexibility to work remotely.

• 1 to 3 years of experience as an Application Support Technician .
• Strong proficiency with ServiceNow for backend incident management .
• Experience with Windows and Citrix environments.
• Solid knowledge of ITIL Foundation practices, Microsoft Fundamentals certification preferred, and version control tools such as Git.
• Familiarity with VPN connections and basic SQL queries (e.g., simple queries).
• Proven experience with Level 1 (L1) support and incident filtering.
• Advanced proficiency in Spanish (written and spoken).
• Technical English (reading / writing) preferred.
• Strong problem-solving skills and ability to work both independently and as part of a team.
• Provide first-level diagnosis and functional support for business applications.
• Manage and resolve infrastructure-related incidents using ServiceNow.
• Support users in Windows and Citrix environments.
• Escalate technical issues following standard procedures.
• Collaborate with international teams to ensure service continuity.
• Participate in onboarding and initial onsite training.
• Deliver remote support post-training while maintaining high service standards.

Join our dynamic team of talented people and discover a world full of growth and opportunity. Here's what we offer :

• Rapid growth through a personalised career path and salary assessment. 70% of our senior leaders started in entry-level positions.
• Improve your skills through our Technology Academy catalogue, Udemy platform, language classes, webinars and workshops.
• Take control of your training with a personal annual budget and company-paid certifications.
• Enjoy flexible policies, remote work options and excellent social benefits such as transport and restaurant tickets, childcare support and private health insurance.
• Benefit from our WeCare programme, which supports employees in critical situations.
• Unlock your full potential, both professionally and personally.

Amaris Consulting prides itself on being an equal opportunity employer. We are committed to promoting diversity within the workforce and creating an inclusive work environment. To this end, we welcome applications from all qualified candidates, regardless of gender, sexual orientation, race, ethnicity, creed, age, marital status, disability or other characteristics.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries IT Services and IT Consulting

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