Support Engineer (Chinese)

Beyondsoft; Zaragoza; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Beyondsoft is seeking a Technical Support Engineer to join its team in Zaragoza. The role involves providing tech support, resolving complex issues for customers, and using advanced tools to ensure system stability. Candidates should possess a degree in Computer Science or related fields, and proficiency in both Chinese and English is required, along with experience in cloud computing.

Servicios

25 days of paid holidays

Career development opportunities

Remote work within Spain

Formación

• Bachelor's degree or above in relevant fields.
• Experience in cloud computing or IT industry.
• Proficiency in Chinese and English.

Responsabilidades

• Provide technical support and issue resolution.
• Track key demands and cooperate with the product team.
• Use diagnostic tools to help customers.

Conocimientos

Technical Support

Troubleshooting

Network Analysis

Cloud Computing

System Stability

Educación

Bachelor's degree in Computer Science

Bachelor's degree in Software Engineering

Bachelor's degree in Cloud Computing

Herramientas

Alibaba Cloud tools

TCP/IP

CDN

SLB products

Descripción del empleo

Listed by the Shenzhen Stock Exchange, stock code 002649, is a global provider of IT consulting, product, and solution services. Relying on strong R&D and innovation capabilities, the company adopts emerging technologies based on big data and mobile internet, including big data management platforms, enterprise risk warning and public opinion monitoring systems, AI-based intelligent operation and maintenance services, and intelligent automated test products. The company offers a wide range of products and solutions, including internationally authoritative software testing qualification training, serving sectors such as high technology, internet, finance, retail, logistics, energy, manufacturing, and medical.

We are currently seeking a Technical Support Engineer to join our team and collaborate with a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Responsibilities

1. Provide technical support and resolve issues for customers, including troubleshooting, event management, and other technical support tasks.
2. Track key demands and bug fixes for customers, and cooperate with the product team to promote product optimization.
3. Use Alibaba Cloud inspection and diagnosis tools to help customers avoid potential risks in critical systems.
4. Maintain system stability by providing solutions and support for system health and performance.

Requirements

1. Bachelor's degree or above in Computer Science, Software Engineering, Cloud Computing, or related fields.
2. Experience in cloud computing or IT industry, with background in DevOps, service support, or solution architecture.
3. Ability to troubleshoot and resolve complex technical issues, with familiarity in optimizing cloud-based architectures and providing industry-specific solutions.
4. Knowledge of Linux/Windows OS, computer networks, TCP/IP, packet analysis, and troubleshooting techniques.
5. Hands-on experience with network diagnostics, CDN, SLB, and related products.
6. Strong technical support skills in system and network domains.
7. Proficiency in Chinese and English, with the ability to communicate effectively in both languages.
8. Availability for on-call duty during non-working hours with time off in lieu.

We Offer

• Full-time schedule (40 hours/week) with a permanent contract.
• Remote work within Spain, 25 days of paid holidays, and career development opportunities within a global company.
• Additional benefits to be discussed during the first call.

Beyondsoft International (Singapore) Pte. Ltd is committed to equal employment opportunity and diversity. Employment offers are contingent upon successful completion of pre-employment processes, and we do not charge recruitment fees or request unauthorized payments from candidates.