Support Engineer (Chinese)

buscojobs España; Toledo; A distancia; EUR 25.000 - 40.000; Jornada completa

Descripción de la vacante

A leading company specializing in IT consulting is looking for a Support Engineer to provide technical support to their clients. Candidates should have a Bachelor's degree in a relevant field and experience in cloud computing. This role offers a permanent contract with possibilities for remote work within Spain and ample career development opportunities.

Servicios

25 days of paid holidays

Career development opportunities

Remote work possibility

Full-time schedule (40 hours/week)

Formación

• Experience in cloud computing or IT industry is required.
• Familiarity with networking protocols and troubleshooting techniques.
• Willingness to be on-call during non-working hours.

Responsabilidades

• Provide technical support and resolve customer issues.
• Collaborate with the product team to promote product optimization.
• Use Alibaba Cloud tools to maintain system stability.

Conocimientos

Technical Support

Troubleshooting

Cloud Computing

Networking

Linux/Windows OS

Bilingual (Chinese, English)

Educación

Bachelor's degree in Computer Science

Bachelor's degree in Software Engineering

Bachelor's degree in Cloud Computing

Descripción del empleo

Beyondsoft (listed by the Shenzhen Stock Exchange, stock code 002649) is a global provider of IT consulting, product, and solution services. Relying on strong R&D and innovation capabilities, the company adopts emerging technologies based on big data and mobile internet, including big data management platforms, enterprise risk warning, public opinion monitoring systems, AI-based intelligent operation and maintenance services, and intelligent automated test products. We offer a wide range of products and solutions, including internationally recognized software testing qualification training, serving sectors such as high technology, internet, finance, retail, logistics, energy, manufacturing, and medical.

We are currently seeking a Support Engineer to join our team and collaborate with a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Responsibilities

1. Provide technical support and resolve customer issues, including daily troubleshooting, event management, and other technical support tasks.
2. Track key demands and bug fixes for customers, collaborating with the product team to promote product optimization.
3. Use Alibaba Cloud inspection and diagnosis tools to help customers avoid potential risks in their critical systems, and provide solutions to maintain system stability.

Requirements

• Bachelor's degree or higher in Computer Science, Software Engineering, Cloud Computing, or related fields.
• Experience in cloud computing or IT industry, with a background in DevOps, service support, or solution architecture.
• Ability to troubleshoot and resolve complex technical issues, familiar with optimizing cloud-based architectures, and providing industry-specific solutions.
• Experience with Linux/Windows OS, computer networks, TCP/IP protocols, packet capture and analysis, Layer 4 and 7 troubleshooting techniques, network latency, packet loss, CDN, and SLB products.
• Strong technical support skills in system and network domains.
• Bilingual proficiency in Chinese and English.
• Willingness to be on-call during non-working hours with time off in lieu.

We Offer

• Full-time schedule (40 hours/week), permanent contract with Beyondsoft.
• Remote work possibility within Spain.
• 25 days of paid holidays.
• Career development opportunities within a global company.
• Additional benefits to be discussed.

Beyondsoft International (Singapore) Pte. Ltd is committed to diversity and inclusion, providing equal employment opportunities to all applicants and employees, regardless of background or identity. We prohibit discrimination and harassment of any kind. Employment offers are contingent upon successful pre-employment processes, and we do not ask for recruitment fees or unauthorized payments.