Support Engineer (Chinese)

Beyondsoft; Salamanca; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global IT service provider is seeking a Technical Support Engineer to join their team. In this role, you will provide technical support, troubleshoot issues for customers, and collaborate with a product team to enhance cloud computing solutions. The position offers full-time hours, a permanent contract, and remote work options within Spain, along with benefits and opportunities for career development.

Servicios

25 days paid holidays

Career development opportunities

Remote work possibility

Additional benefits to be discussed

Formación

• Experience in IT industry with background in DevOps, service support, or solution architecture.
• Knowledge of TCP/IP and troubleshooting techniques.
• Proficiency in Chinese and English.

Responsabilidades

• Provide technical support including troubleshooting and event management.
• Track demands and bugs for optimization with product teams.
• Utilize tools to help customers mitigate risks.

Conocimientos

Troubleshooting

Technical Support

Cloud Computing

Network Analysis

Educación

Bachelor's degree in Computer Science, Software Engineering, or related fields

Herramientas

Linux

Windows

Descripción del empleo

Listed by the Shenzhen Stock Exchange, stock code 002649, is a global provider of IT consulting, product, and solution services. Relying on strong R&D and innovation capabilities, the company adopts emerging technologies based on big data and mobile internet, including big data management platforms, enterprise risk warning and public opinion monitoring systems, AI-based intelligent operation and maintenance services, and intelligent automated test products. Its wide range of products and solutions includes internationally recognized software testing qualification training, serving fields such as high technology, internet, finance, retail, logistics, energy, manufacturing, and medical sectors.

We are currently seeking a Technical Support Engineer to join our team and collaborate with a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Responsibilities

• Provide technical support and resolve issues for customers, including troubleshooting, event management, and technical support.
• Track key demands and bugs for customers, collaborating with the product team to optimize products.
• Utilize Alibaba Cloud inspection and diagnosis tools to help customers mitigate risks in critical systems.
• Maintain system stability by providing solutions and support.

Requirements

• Bachelor's degree or higher in Computer Science, Software Engineering, Cloud Computing, or related fields.
• Experience in cloud computing or IT industry, with background in DevOps, service support, or solution architecture.
• Ability to troubleshoot complex technical issues and optimize cloud architectures.
• Knowledge of Linux/Windows OS, computer networks, TCP/IP, packet analysis, and troubleshooting techniques.
• Hands-on experience with network latency, packet loss, CDN, and SLB products.
• Strong technical support skills in systems and networks, capable of resolving complex issues.
• Proficiency in Chinese and English, capable of working in both languages.
• Availability for on-call duty during non-working hours with time off in lieu.

We offer

• Full-time schedule (40 hours/week), permanent contract with Beyondsoft.
• Remote work possibility within Spain, 25 days paid holidays.
• Career development opportunities within a global company.
• Additional benefits to be discussed during the first call.

Beyondsoft International (Singapore) Pte. Ltd. is committed to equal employment opportunities and fostering a diverse and inclusive workplace. Employment offers are contingent upon successful pre-employment processes, and we do not charge recruitment fees or request unauthorized payments.