Support Engineer (Chinese)

Beyondsoft; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading IT consulting firm is looking for a Technical Support Engineer in Madrid. The ideal candidate will provide customer support and utilize cloud technologies to enhance system performance. This full-time position includes remote work options and opportunities for career growth within a global company.

Servicios

25 days of paid holidays

Career development opportunities

Remote work options

Full-time schedule with a permanent contract

Formación

• Experience in cloud computing or IT industries.
• Proven troubleshooting skills for complex technical issues.
• Proficiency in Chinese and English.

Responsabilidades

• Provide technical support and resolve customer issues.
• Track key customer demands and bugs.
• Utilize Alibaba Cloud tools for customer risk mitigation.

Conocimientos

Troubleshooting

Cloud Architecture Optimization

System and Network Support

Networking

Educación

Bachelor's degree in Computer Science

Bachelor's degree in Software Engineering

Bachelor's degree in Cloud Computing

Herramientas

Alibaba Cloud inspection tools

Descripción del empleo

Listed by the Shenzhen Stock Exchange, stock code 002649, is a global provider of IT consulting, product, and solution services. Relying on strong R&D and innovation capabilities, the company adopts emerging technologies based on big data and mobile internet, including big data management platforms, enterprise risk warning and public opinion monitoring systems, AI-based intelligent operation and maintenance services, and intelligent automated testing products. The company offers a wide range of products and solutions, including internationally recognized software testing qualification training, serving various fields such as high technology, internet, finance, retail, logistics, energy, manufacturing, and medical sectors.

We are currently seeking a Technical Support Engineer to join our team and collaborate with a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Responsibilities

• Provide technical support and resolve customer issues, including troubleshooting, event management, and technical assistance.
• Track key customer demands and bugs, collaborating with the product team to optimize products.
• Utilize Alibaba Cloud inspection and diagnosis tools to help customers mitigate potential risks in critical systems.
• Maintain system stability and ensure reliable operation of customer systems.

Requirements

• Bachelor's degree or higher in Computer Science, Software Engineering, Cloud Computing, or related fields.
• Experience in cloud computing or IT industries, with a background in DevOps, service support, or solution architecture.
• Proven troubleshooting skills for complex technical issues.
• Knowledge of cloud architecture optimization and industry-specific solutions.
• Ability to design and implement cloud technology architectures.
• Understanding of Linux/Windows OS, networking, TCP/IP, packet analysis, and troubleshooting techniques.
• Experience with network diagnostics, latency, packet loss, CDN, and SLB products.
• Strong system and network support skills.
• Proficiency in Chinese and English, with the ability to communicate effectively in both languages.
• Availability for on-call duties outside regular hours, with compensatory time off.

We Offer

• Full-time schedule (40 hours/week) with a permanent contract.
• Remote work options within Spain.
• 25 days of paid holidays.
• Career development opportunities within a global company.
• Additional benefits to be discussed during the initial call.

Beyondsoft International (Singapore) Pte. Ltd is committed to equal employment opportunities and promotes diversity and inclusion. We prohibit discrimination based on race, ethnicity, religion, gender, sexual orientation, age, disability, or any other characteristic. Employment offers are contingent upon successful pre-employment checks, complying with applicable laws. We do not charge any recruitment fees or request unauthorized payments from candidates.