Support Engineer (Chinese)

Beyondsoft; Lugo; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading global IT consulting company is seeking a Technical Support Engineer to join their team. This role entails providing extensive technical support to clients while collaborating with a multinational technology firm. The position offers a full-time contract with remote working options in Spain, generous paid leave, and opportunities for career growth within a supportive and inclusive work environment.

Servicios

Full-time schedule (40 hours/week)

25 days of paid holidays

Opportunities for career development

Remote work possibilities

Additional benefits

Formación

• Bachelor's degree in relevant field required.
• Experience in cloud computing or IT industry is essential.
• Must be proficient in Chinese and English.

Responsabilidades

• Providing technical support and resolving customer issues.
• Tracking demands and collaborating on product optimization.
• Using tools to avoid risks in customer systems.

Conocimientos

Troubleshooting

Technical Support

Communication

Cloud Optimization

Educación

Bachelor's degree in Computer Science

Bachelor's in Software Engineering

Bachelor's in Cloud Computing

Herramientas

Linux

Windows OS

TCP/IP

Descripción del empleo

Listed by the Shenzhen Stock Exchange, stock code 002649, is a global provider of IT consulting, product, and solution services. Relying on strong R&D and innovation capabilities, the company adopts emerging technologies based on big data and mobile internet, including big data management platforms, enterprise risk warning and public opinion monitoring systems, AI-based intelligent operation and maintenance services, and intelligent automated testing products. The company offers a wide range of products and solutions, including internationally recognized software testing qualification training, serving sectors such as high technology, internet, finance, retail, logistics, energy, manufacturing, and medical.

We are currently seeking a Technical Support Engineer to join our team and collaborate with a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Responsibilities

• Providing technical support and resolving customer issues, including daily troubleshooting, event management, and other technical support tasks.
• Tracking key demands and bug fixes from customers, collaborating with the product team to promote product optimization.
• Using Alibaba Cloud inspection and diagnosis tools to help customers avoid potential risks in critical systems.
• Providing solutions to maintain system stability and ensure customer system reliability.

Requirements

• Bachelor's degree or above in Computer Science, Software Engineering, Cloud Computing, or related fields.
• Experience in cloud computing or IT industry, with a background in DevOps, service support, or solution architecture.
• Ability to troubleshoot and resolve complex technical issues.
• Knowledge of optimizing cloud-based architectures and providing industry-specific solutions.
• Experience with Linux/Windows OS, computer networks, TCP/IP, packet analysis, and troubleshooting network issues.
• Strong technical support skills in system and network domains.
• Proficiency in Chinese and English, with the ability to communicate effectively in both languages.
• Availability for on-call duties during non-working hours with time off in lieu.

We offer

• Full-time schedule (40 hours/week) with a permanent contract.
• Remote work possibilities within Spain.
• 25 days of paid holidays.
• Opportunities for career development within a global company.
• Additional benefits to be discussed during the initial call.

Beyondsoft International (Singapore) Pte. Ltd is committed to equal employment opportunities and diversity. We prohibit discrimination and harassment of any kind and aim to create an inclusive environment where everyone can succeed. Employment offers are contingent upon successful pre-employment processes, and we do not ask for recruitment fees or unauthorized payments from candidates.