Support Engineer (Chinese)

Beyondsoft; Jaén; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global IT consulting company, Beyondsoft, is looking for a Technical Support Engineer to provide top-notch technical support and resolve customer issues. This role involves troubleshooting, using cloud tools, and collaborating with teams to enhance product performance. The position offers remote work possibilities, a full-time schedule, and opportunities for career growth within an inclusive environment.

Servicios

25 days of paid holidays

Opportunities for career development

Remote work possibility within Spain

Formación

• Bachelor's degree or higher in Computer Science or related fields.
• Experience in cloud computing or IT industry required.
• Proficiency in Chinese and English necessary for the role.

Responsabilidades

• Provide technical support, troubleshoot issues, and optimize products.
• Cooperate with the product team to track customer demands and bugs.
• Use diagnostic tools to maintain system stability.

Conocimientos

Troubleshooting

Cloud Architecture Optimization

System Stability

Support Skills

Network Analysis

Multilingual

Educación

Bachelor's degree in Computer Science

Descripción del empleo

listed by the Shenzhen Stock Exchange, stock code 002649, is a global provider of IT consulting, product, and solution services. Relying on strong R&D and innovation capabilities, the company adopts emerging technologies based on big data and mobile internet, including big data management platforms, enterprise risk warning systems, public opinion monitoring, AI-based intelligent operation and maintenance services, and automated testing products. The company offers a wide range of products and solutions, including internationally recognized software testing qualification training, serving sectors such as high technology, internet, finance, retail, logistics, energy, manufacturing, and medical.

We are currently seeking a Technical Support Engineer to join our team and collaborate with a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Responsibilities

• Provide technical support and resolve customer issues, including troubleshooting, event management, and other technical support tasks.
• Track key demands and bugs for customers; cooperate with the product team to optimize products.
• Use Alibaba Cloud inspection and diagnosis tools to help customers mitigate risks in critical systems and maintain system stability.

Requirements

• Bachelor's degree or higher in Computer Science, Software Engineering, Cloud Computing, or related fields.
• Experience in cloud computing or IT industry, with background in DevOps, service support, or solution architecture.
• Ability to troubleshoot complex technical issues; familiar with cloud architecture optimization and industry-specific solutions.
• Knowledge of Linux/Windows OS, computer networks, TCP/IP, packet analysis, and troubleshooting techniques.
• Hands-on experience with network latency, packet loss, CDN, and SLB products.
• Strong support skills in system and network domains.
• Proficiency in Chinese and English as working languages.
• Availability for on-call duties during non-working hours, with time off in lieu.

We Offer

• Full-time schedule (40 hours/week) with a permanent contract.
• Remote work possibility within Spain.
• 25 days of paid holidays.
• Opportunities for career development within a global company.
• Additional benefits to be discussed during the initial call.

Beyondsoft International (Singapore) Pte. Ltd. is committed to diversity and equal employment opportunities. We prohibit discrimination and harassment and strive to create an inclusive environment where everyone can succeed. Employment offers are contingent upon successful pre-employment processes, and we do not ask for recruitment fees or unauthorized payments.