Support Engineer (Chinese)

JR Spain; Gerona; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global IT consulting company is seeking a Support Engineer based in Spain, responsible for providing technical support and resolving customer issues. The role requires strong problem-solving skills, experience in cloud computing, and proficiency in both English and Chinese. The company offers a permanent contract, flexible working conditions, and opportunities for career development.

Servicios

25 days of paid holidays

Remote work possibility

Career development opportunities

Formación

• Bachelor's degree or above, preferably in Computer Science, Software Engineering, or Cloud Computing.
• Experience in IT industry with DevOps background or service support.
• Strong technical support skills, capable of troubleshooting complex issues.

Responsabilidades

• Provide technical support and resolve customer issues.
• Track demands and bug fixes, optimizing product performance.
• Use inspection tools to maintain system stability.

Conocimientos

Technical troubleshooting

Cloud computing expertise

Linux/Windows OS knowledge

Proficient in English and Chinese

Educación

Bachelor's degree in Computer Science or related field

Herramientas

Alibaba Cloud

Packet capture tools

Descripción del empleo

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Beyondsoft (listed by the Shenzhen Stock Exchange, stock code 002649) is a global provider of IT consulting, product and solution services. Relying on strong R&D and innovation capabilities, the company widely adopts emerging technologies based on big data and mobile internet, including big data management platform, enterprise risk warning and public opinion monitoring system, AI-based intelligent operation and maintenance service, and intelligent automated test products. And a wide range of products and solutions, including internationally authoritative software testing qualification training, for a wide range of services in the fields of high technology, internet, finance, retail, logistics, energy, manufacturing, and medical.

We are currently seeking a Support Engineer to join our team and collaborate with a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Responsibilities

• In charge of providing technical support and resolving issues for customers. Including but not limited to daily technical troubleshooting, event managements and other technical supports.
• As a technical support engineer, track the key demands and bug fix for customers, and cooperate with product team to promote product optimization.
• Using Alibaba Cloud inspection and diagnosis tools to help customers avoid potential risks in their critical systems, and provide solutions for maintaining system stability, ensuring that the customer's system is stable.

Requirements

• Bachelor's degree or above, preferably in Computer Science, Software Engineering, Cloud Computing, or a related field.
• Experience in the cloud computing or IT industry, with a background in development and operations (DevOps), service support, or solution architecture. Demonstrated ability to troubleshoot and resolve complex technical issues. Familiar with optimizing cloud-based business architectures and providing vertical industry-specific solutions. Capable of assisting customers in designing and implementing technology architectures in cloud environments.
• Understanding of Linux/Windows operating systems and their operation and maintenance; proficient in computer networks and the TCP/IP protocol suite. Experienced in packet capture and analysis, familiar with Layer 4 and Layer 7 troubleshooting techniques. Has hands-on experience in diagnosing and maintaining network latency, packet loss, CDN, and SLB products.
• Strong technical support skills in both system and network domains, capable of resolving complex technical issues in these areas.
• Proficient in both Chinese and English, with the ability to use both languages as working languages."
• Availability for on-call duty during non-working hours (with time off in lieu)

We offer:

• Permanent contract with Beyondsoft.
• Possibility to work remotely within Spain
• 25 days of paid holidays.
• An opportunity to develop your career within a global company.
• And other benefits to be discussed in a first call

Beyondsoft International (Singapore) Pte. Ltd is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgrounds—regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing trait—can succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potential.

Employment offers from Beyondsoft International (Singapore) Pte. Ltd. are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft International (Singapore) Pte. Ltd. does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring process.