Support Engineer (Chinese)

buscojobs España; Córdoba; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A multinational technology company is seeking a Support Engineer to enhance their cloud services. This role involves providing technical support, resolving complex issues, and collaborating with various teams to optimize products. Candidates should have a technical background in IT or cloud computing and be fluent in both Chinese and English.

Servicios

25 days of paid holidays

Full-time schedule (40 hours/week)

Career development opportunities

Additional benefits available

Formación

• Bachelor's degree or higher in Computer Science, Software Engineering, or related field.
• Experience in IT or cloud computing.
• Knowledge of operating systems and computer networks.

Responsabilidades

• Provide technical support and resolve customer issues.
• Track customer demands and collaborate for optimizations.
• Use diagnostic tools to help maintain system stability.

Conocimientos

Troubleshooting

Technical Support

Cloud Architecture

Network Diagnostics

TCP/IP Protocols

Bilingual (Chinese and English)

Educación

Bachelor's degree in Computer Science

Bachelor's degree in Software Engineering

Bachelor's degree in Cloud Computing

Descripción del empleo

Beyondsoft, listed on the Shenzhen Stock Exchange (stock code 002649), is a global provider of IT consulting, product, and solution services. Relying on strong R&D and innovation capabilities, the company adopts emerging technologies based on big data and mobile internet, including big data management platforms, enterprise risk warning and public opinion monitoring systems, AI-based intelligent operation and maintenance services, and intelligent automated testing products. Our wide range of products and solutions includes internationally recognized software testing qualification training, serving various industries such as high technology, internet, finance, retail, logistics, energy, manufacturing, and medical sectors.

We are currently seeking a Support Engineer to join our team and collaborate with a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Responsibilities

1. Provide technical support and resolve customer issues, including daily troubleshooting, event management, and other technical support tasks.
2. Track key demands and bug fixes for customers, collaborating with the product team to promote product optimization.
3. Use Alibaba Cloud inspection and diagnosis tools to help customers avoid potential risks, and provide solutions to maintain system stability, ensuring system reliability.

Requirements

• Bachelor's degree or higher in Computer Science, Software Engineering, Cloud Computing, or related fields.
• Experience in cloud computing or IT industry, with a background in DevOps, service support, or solution architecture.
• Proven ability to troubleshoot and resolve complex technical issues.
• Knowledge of optimizing cloud-based architectures and providing industry-specific solutions.
• Ability to assist customers in designing and implementing cloud architectures.
• Understanding of Linux/Windows OS, computer networks, TCP/IP protocols, and troubleshooting techniques.
• Hands-on experience with network diagnostics, latency, packet loss, CDN, and SLB products.
• Strong technical support skills in system and network domains.
• Proficiency in Chinese and English, both spoken and written.
• Availability for on-call duties during non-working hours with time off in lieu.

We Offer

• Full-time schedule (40 hours/week) and permanent contract.
• Remote work opportunities within Spain.
• 25 days of paid holidays.
• Career development within a global company.
• Additional benefits to be discussed during the first call.

Beyondsoft International (Singapore) Pte. Ltd is committed to equal employment opportunities, fostering diversity and inclusion, and prohibits discrimination and harassment in all forms. Employment offers are contingent upon successful pre-employment processes, and we do not request recruitment fees or unauthorized payments from candidates.

Location: Luque, Kingdom Of Spain, ES