Support Engineer (Chinese)

Beyondsoft; Albacete; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading global IT consulting firm seeks a Technical Support Engineer to aid customers with technical issues, focusing on cloud technologies and network operations. The role offers a full-time permanent contract with remote work possibilities and diverse growth opportunities within a vibrant multinational environment.

Servicios

25 days of paid holidays

Opportunities for career development

Remote work possibilities within Spain

Additional benefits to be discussed

Formación

• Bachelor's degree or higher in Computer Science, Software Engineering, Cloud Computing, or related fields.
• Experience in cloud computing or IT industry with a background in DevOps or service support.
• Proficiency in both Chinese and English.

Responsabilidades

• Provide technical support and resolve customer technical issues.
• Track customer demands and promote product optimization.
• Maintain system stability to ensure reliable operation.

Conocimientos

Troubleshooting

Cloud Architecture Optimization

Linux

Windows OS

Computer Networks

TCP/IP Protocols

Packet Capture

Network Latency

CDN

SLB Products

Educación

Bachelor's Degree in Computer Science

Bachelor's Degree in Software Engineering

Bachelor's Degree in Cloud Computing

Related Fields

Descripción del empleo

Listed by the Shenzhen Stock Exchange, stock code 002649, is a global provider of IT consulting, product, and solution services. Relying on strong R&D and innovation capabilities, the company adopts emerging technologies based on big data and mobile internet, including big data management platforms, enterprise risk warning and public opinion monitoring systems, AI-based intelligent operation and maintenance services, and intelligent automated test products. It offers a wide range of products and solutions, including internationally authoritative software testing qualification training, serving various fields such as high technology, internet, finance, retail, logistics, energy, manufacturing, and medical.

We are currently seeking a Technical Support Engineer to join our team and collaborate with a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Responsibilities

• Provide technical support and resolve customer issues, including troubleshooting, event management, and other technical assistance.
• Track key demands and bugs for customers, and cooperate with the product team to promote product optimization.
• Utilize Alibaba Cloud inspection and diagnosis tools to help customers mitigate potential risks in critical systems.
• Maintain system stability and provide solutions to ensure reliable system operation.

Requirements

• Bachelor's degree or higher in Computer Science, Software Engineering, Cloud Computing, or related fields.
• Experience in cloud computing or IT industry, with background in DevOps, service support, or solution architecture.
• Proven troubleshooting skills for complex technical issues.
• Knowledge of cloud architecture optimization and industry-specific solutions.
• Ability to design and implement cloud technology architectures.
• Understanding of Linux/Windows OS, computer networks, and TCP/IP protocols.
• Experience with packet capture, analysis, and troubleshooting network latency, packet loss, CDN, and SLB products.
• Strong support skills in system and network domains.
• Proficiency in Chinese and English, with the ability to communicate effectively in both languages.
• Availability for on-call duties during non-working hours with time off in lieu.

We Offer

• Full-time schedule (40 hours/week) with a permanent contract.
• Remote work possibilities within Spain.
• 25 days of paid holidays.
• Opportunities for career development within a global company.
• Additional benefits to be discussed during the initial call.

Beyondsoft International (Singapore) Pte. Ltd is committed to equal employment opportunities and promoting diversity and inclusion. We prohibit discrimination and harassment of any kind and strive to create a workplace where everyone can succeed and thrive. Employment offers are contingent upon successful pre-employment processes as per applicable laws. We do not charge recruitment fees or request unauthorized payments during the hiring process.