Support & Cleaning Agent - Madrid

Indie campers; Madrid; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

Indie Campers is seeking a passionate Customer Service Representative for their depot in Madrid. The role involves managing guest reservations, maintaining campervans, and ensuring exceptional customer service. Join a fast-growing company with opportunities for career development and free road trips across Europe, North America, and Oceania.

Servicios

Performance and Referral Bonuses

Free Road Trips

Continuous training and coaching

Formación

• Fluent in English and Spanish.
• Experience in Tourism, Hospitality, Retail or Rent-a-car is desirable.
• Valid driver's license and ability to drive a campervan.

Responsabilidades

• Handle incoming reservations and guest check-ins/check-outs.
• Maintain campervans and monitor repair needs.
• Handle complaints and troubleshoot emergencies.

Conocimientos

Customer Service

Problem Solving

Organization

Descripción del empleo

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities : short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

We’re looking for travel enthusiasts with a passion for guest service for our depot in Madrid - San Fernando de Henares . You’ll be the face of our company, reporting directly to the Branch Operations Supervisor , with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.

WHAT WILL YOU WORK ON?

• Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs;
• Preparing and cleaning our campervans;
• Maintaining our campervans in top condition and monitor maintenance and repairing needs;
• Registering guests, monitoring stock and processing payments;
• Handling complaints and troubleshooting emergencies.

WHO ARE WE LOOKING FOR?

• You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
• You’re fluent in English (mandatory) and Spanish;
• You’re eligible to work in Spain , have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
• You’re available to work on weekends and public holidays;
• You’re a responsible person who takes their work seriously and can be relied upon;
• You’re well-organised and you’re good at solving problems.

THE INDIE COMMITMENT!

• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes Performance and Referral Bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania.

Are you ready to Go Indie?