Supply Chain Analyst

British American Tobacco; Comunidad Valenciana; Presencial; EUR 35.000 - 60.000; Jornada completa

Descripción de la vacante

Join a dynamic and forward-thinking company where you will lead a dedicated customer service team, ensuring seamless operations and outstanding service delivery. This role focuses on optimizing processes and enhancing customer satisfaction through effective management of the Order to Cash flow. You will engage with key clients to understand their needs while driving continuous improvement initiatives. If you are a proactive leader with a strong analytical mindset and a passion for delivering exceptional service, this is the perfect opportunity for you to make a significant impact in a vibrant work environment.

Formación

• 3-5 years of experience in Operations, Planning, Logistics, or Customer Service.
• Deep understanding of B2C environment and customer management.

Responsabilidades

• Manage the customer service team and ensure optimal service levels.
• Oversee the Order to Cash flow and ensure system integrity.

Conocimientos

Customer Service Management

Operations Management

Planning

Logistics

Analytical Skills

Problem-Solving

Team Leadership

Fluent in English

Fluent in Spanish

Educación

Degree in Business Administration

Herramientas

SAP (MM & SD modules)

Celonis

Worfront

Descripción del empleo

Responsible from the service partners to the end customers on a national basis while providing the customers with one single point of contact for all topics concerning finished goods. Plan and manage the capacities and resources required for these material flows and reporting duties of all processes related to the O2C with full visibility and traceability. Pro-actively engage key customers, in conjunction with the Sales organization, to maintain required knowledge of customer's practices, needs and strategies as they relate to forecasting, customer ordering processes, customer profitability management. Guarantee top quality of our products that reflects the premium brand of Red Bull along the supply chain and compliance with the local regulations related to food safety, consumer protection and any other relevant regulation for the Red Bull business.

Job Description CUSTOMER FOCUS

Proactively identify / analyze / implement client optimization / service uplift opportunities.

Including dealing with customer requests such as labelling, MOQ, penalties, increasing shelf-life request, unload and penalties contract cost, etc focusing on delivering an optimal service level, while focusing in Added Value tasks. Maximize customer fulfillment. Never Out of Stocks.

Optimize the process through standardization and automation of related workflows within SAP or other IT tools.

O2C PROCESS OWNERSHIP

Ensure a clear, clean, transparent, and comprehensive Order to Cash flow including managing orders, credit notes, penalties until final invoicing to our customers.

REPORTING

Make sure to deliver month end processing. Support in providing required documentation and reporting during internal and external audits (Inventories, Orders, Invoices, etc.) Maintain system and database integrity.

TEAM MANAGEMENT & DEVELOPMENT

Direct management of the day-to-day running of the customer service team.

Qualifications

• Degree Business Administration or similar.
• Minimum 3-5 years of experience in either Operations, Planning, Logistics or Customer Service disciplines.
• Deep understanding of the B2C environment and managing multiple different customers.
• Knowledge of SAP is a must. (MM & SD modules)
• Celonis & Worfront knowledge is desired.
• Fluent in English and Spanish written and spoken.
• Strong team player - driven, ambitious, with an inclusive approach.
• An entrepreneurial "can do" attitude facilitated by continuous improvement and application of appropriate "best practices".
• Ability to prioritize multiple activities.
• Profound analytical skills and creative problem-solving.

Additional Information

Travel : 5%