Supervisor-spa

JR Spain; Calders; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An established industry player seeks a Spa Supervisor to enhance guest experiences at a premier spa facility. This role involves promoting spa services, managing reservations, and ensuring exceptional guest relations. With a focus on proactive sales and operational excellence, you'll play a key role in driving spa revenue and guest satisfaction. Join a dynamic team dedicated to creating memorable experiences and enjoy a fulfilling career in the hospitality industry. If you have a passion for guest service and a knack for sales, this opportunity is perfect for you!

Formación

• Proven experience in guest relations and sales within a spa or hospitality environment.
• Excellent communication skills with a proactive approach to guest service.

Responsabilidades

• Promote and sell spa services, exceeding sales targets.
• Manage reservations and ensure excellent guest experiences.
• Maintain professional communication with guests and staff.

Conocimientos

Guest Relations

Sales Skills

Communication Skills

Reservation Management

Customer Service

Herramientas

Book4Time

Descripción del empleo

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Here is the refined version:

Job Title: Spa Supervisor

Location: Le Meridien Ra Beach Hotel & Spa, Avinguda Sanatori 1, El Vendrell, Tarragona, Spain, 43880

Job Number: 25018178

Category: Spa

Schedule: Full Time

Position Type: Non-Management

Role Overview

Our Spa Supervisors play a vital role in supporting key spa functions. They help create memorable and unique experiences for guests by promoting spa services, managing reservations, and ensuring excellent guest service. The role involves proactive sales, guest relations, and operational responsibilities to enhance guest satisfaction and spa revenue.

Key Responsibilities

1. Guest Relations

• Promote and sell the spa’s membership programs, exceeding sales targets.
• Conduct personalized tours of the spa facilities for prospective members, highlighting benefits.
• Act as a brand ambassador, promoting spa offerings through effective sales and marketing strategies.
• Address guest needs professionally and promptly, ensuring a positive experience.
• Engage guests in conversations about services, area attractions, and amenities.
• Assist guests with disabilities, ensuring accessibility and comfort.
• Track and report on membership sales, renewals, and retention, providing regular updates.

Guest Scheduling and Check-In

• Manage reservations for individuals and groups using spa software (e.g., Book4Time).
• Confirm appointments with guests and coordinate with service providers.
• Provide general orientation to guests upon arrival.
• Update reservation lists and handle last-minute changes or cancellations.

Communication

• Answer phone calls professionally, transferring calls and taking messages as needed.
• Manage bookings, memberships, and payments accurately using spa software.
• Ensure only active members access spa facilities.
• Maintain clear and professional communication with guests and staff.

Qualifications & Skills

*(Note: Qualifications were not provided in the original text; please include relevant skills and experience here.)*

Additional Information

This role requires a proactive approach, excellent communication skills, and a passion for delivering exceptional guest experiences.