Supervisor Operations

BCD Meetings & Events LLC; Santiago de Compostela; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a leading company in travel management as a Supervisor Operations. You'll lead a team of travel consultants, driving performance through effective coaching and oversight. This remote role offers flexibility, generous vacation days, and a commitment to inclusivity within the workplace.

Servicios

Flexible working hours and remote opportunities

Opportunities to develop your skills and career

Generous vacation days for rest and recharge

Fair compensation package including wellbeing tools

Travel industry perks and discounts

Inclusive work environment celebrating diversity

Formación

• Extensive experience in corporate travel management.
• Relevant supervising experience.
• Proficient in Microsoft Office applications.

Responsabilidades

• Manage day-to-day operations of travel consultant team.
• Develop learning programs and assist team with KPIs.
• Monitor GDS queues daily for quality control.

Conocimientos

Leadership

Critical Thinking

Problem Solving

Herramientas

GDS Sabre

Microsoft Office

Descripción del empleo

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Supervisor Operations

Date: May 29, 2025

Location:

ES, Spain, Virtual, EUROPE

Start your journey with BCD: Grow, connect, collaborate, and celebrate with our global team.

Supervisor Operations (Remote)

Full time, Spain, France, United Kingdom

In this role, you will be responsible for the day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Operations Supervisor, you will also be the primary point of contact for team members and actively coach and develop the team to meet and exceed all performance targets.

As a Supervisor Operations, you will:

• Provide leadership to a team of travel consultants
• Collaborate with performance data to maximize the effectiveness of the team
• Develop learning programs to close short- and long-term competency gaps
• Provide the client with industry information such as low fares, exchange costs, and penalties
• Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
• Monitor global distribution systems (GDS) queues daily to maintain quality control

About you

• Extensive experience in the corporate travel management industry
• Relevant supervising experience
• Advanced skills in GDS Sabre
• Strong critical thinking and problem-solving skills
• Proficient in Microsoft Office applications

About us

We’re a market leader in travel management: We help people and companies travel smart and achieve more. Our clients include some of the world’s most well-known and innovative brands. We operate in over 100 countries, with most of our 10,000+ employees working virtually, promoting a flexible work environment. We are committed to sustainability and driving success for our customers and ourselves. Learn more about BCD Travel.

Working at BCD means connecting, collaborating, and celebrating. You’ll be part of a dynamic and flexible virtual environment that fosters a good work-life balance. Hear why people join BCD and learn about the perks of Life at BCD.

You’ll be offered:

• Flexible working hours and remote opportunities
• Opportunities to develop your skills and career
• Generous vacation days for rest and recharge
• A fair compensation package including wellbeing tools
• Travel industry perks and discounts
• An inclusive work environment that celebrates diversity

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about the role but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing accommodations to ensure all employees can perform their roles effectively. For requests or more info, contact our Talent Acquisition department.